About this opportunity
Evergreen Plumbing & Mechanical LLC lists this Dispatch & Scheduling Lead — Plumbing & Mechanical opportunity in salem, Oregon. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Summary
The Dispatch Coordinator is responsible for efficiently scheduling and dispatching plumbing and mechanical service technicians to customer locations while ensuring optimal use of company resources. This role requires strong organizational, communication, and problem-solving skills to manage service requests, coordinate schedules, and maintain positive customer relationships.
Position Summary
The Dispatch Coordinator is responsible for efficiently scheduling and dispatching plumbing and mechanical service technicians to customer locations while ensuring optimal use of company resources. This role requires strong organizational, communication, and problem-solving skills to manage service requests, coordinate schedules, and maintain positive customer relationships.
Key Responsibilities: Dispatching and Scheduling (50%)
Schedule, assign, and dispatch service technicians based on job priority, location, and skill level
Monitor job progress and reassign technicians as needed to meet service deadlines
Maintain accurate records of all dispatched jobs, technician availability, and customer interactions
Proactively adjust schedules to handle emergency or urgent service requests
Utilize dispatch software (e.g., ServiceTitan, FieldEdge, or similar) to track and optimize technician routes
Customer Communication (20%)
Communicate with customers to confirm service appointments, provide ETA updates, and follow up on service completion
Respond promptly to customer inquiries, resolve scheduling conflicts, and manage expectations effectively
Provide courteous and professional service to maintain high customer satisfaction
Technician Coordination (15%)
Relay detailed job information, including work scope, safety requirements, and customer preferences, to technicians
Ensure technicians have the necessary tools, materials, and instructions before dispatch
Monitor technician workload and adjust assignments to prevent burnout and maintain efficiency
Administrative and Reporting (10%)
Maintain detailed records of service calls, work orders, and technician schedules
Assist with generating reports related to technician productivity, job completion rates, and customer feedback
Verify that all job documentation is accurate and complete before closing out work orders
Emergency Response and Problem-Solving (5%)
Coordinate emergency response efforts for after-hours calls, ensuring timely resolution of urgent plumbing and mechanical issues
Troubleshoot scheduling conflicts and unforeseen challenges with minimal disruption to operations
Qualifications:
High school diploma or equivalent required
Prior experience in a customer service, dispatching, or scheduling role preferred
Strong communication, multitasking, and problem-solving skills
Detail-oriented, reliable, and able to adapt to fast-changing situations
Benefits:
Competitive hourly pay: $18-$25/hour, depending on experience
Full benefits for full-time employee
Supportive team atmosphere and opportunities for growth
Apply now to join the Evergreen Plumbing team!
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Worksite address
salem, OR, 97308, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.