About this opportunity
P1 Service, LLC lists this Dispatch Service Coordinator opportunity in overland park, Kansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Dispatch Service CoordinatorP1 Service, LLC, is seeking a Dispatch Service Coordinator for our Lenexa, KS office. Join our P1 Team! P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1 Service one of the top contractors in the nation. When you work for P1 Service, you'll be part of a culture that puts safety first, treats associates like family, and provides challenging work in a rewarding, energetic environment. P1 Service takes pride in maintaining a high standard of excellence along with an ethical and friendly business culture.P1 Service, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment, regardless of status, including status as a protected veteran or as an individual with a disability.The OpportunityWe're seeking a dynamic Dispatch Service Coordinator to serve as the vital link between our customers, technicians, and service operations. In this role, you'll coordinate and schedule service calls, optimize technician routes, and ensure timely, efficient delivery of services. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and is passionate about providing exceptional customer service while maintaining operational excellence. This position is perfect for a detail-oriented professional who enjoys problem-solving, communication, and keeping daily operations running smoothly.What You'll DoReceive service calls from internal and external customersEnter call information into Service Scheduling softwareSchedule service and emergency calls and dispatch assigned techniciansEnsure schedule is up to date and accurate for all service techniciansWork with other Service Coordinators to maximize productivity and profitability of techniciansAddress customer issues relating to assigned technicians and accounts within your realm of authorityAssist technicians and service managers with material/equipment orderingAudit calls for assignee technicians to insure proper billing and accurate payrollIssue purchase orders as neededIssue new call service job numbers as neededAnswer service lines and other phones as neededBack-up other Service CoordinatorsCompose memos for field service techs as requiredReview and update weekly reports relating to assigned technicians and accountsDiscuss scheduling/manpower issues informally on a daily basis and formally once a week to insure maximum productivity, profitability and customer serviceBenefits for full-time non-bargaining personnel include:Educational Assistance programPTO and holiday payVolunteer community service paid time offBereavement paid time offCompany paid life insuranceCompany paid disability insuranceCompany paid Employee Assistance Program with counselingCompany paid financial education & wellness program with budgeting resources401K retirement planHealth with HSA, Dental, and Vision insuranceDependent Care FSAVoluntary Life insuranceVoluntary Hospital Indemnity, Critical Illness, and Accident insurance plansVoluntary LegalShield and Identity Theft protection plansEmployee DiscountsWork EnvironmentOffice-basedStandard business hours: Monday-Friday, 8:00 AM - 5:00 PMLocal travel to client sites and project locations requiredMix of desk work, client meetings, and field inspectionsIf you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources: Email: or call: .Ready to Join Our Team?If you're passionate about building client relationships while delivering exceptional services, we want to hear from you!
Worksite address
overland park, KS, 66214, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.