About this opportunity
TBG | The Bachrach Group lists this Dispatcher (HVAC) opportunity in farmingdale, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
HVAC – Dispatcher
Farmingdale NY
Perm
$65-80K
In office position
We are seeking a detail-oriented and highly organized HVAC Dispatcher to support our service operations team. This role is responsible for coordinating technician schedules, managing customer communications, handling billing and collections, and ensuring timely ordering and tracking of parts. The ideal candidate has strong multitasking skills, excellent communication abilities, and a background in administrative or service coordination—preferably within the HVAC or mechanical services industry.
Key Responsibilities:
Dispatching & Scheduling:
Schedule and dispatch HVAC technicians to residential and commercial service calls
Prioritize service calls based on urgency, technician availability, and geographic location
Communicate job details, updates, and changes to technicians in real-time
Customer Communication:
Serve as the primary point of contact for customers regarding scheduling, service updates, and general inquiries
Follow up with customers post-service to ensure satisfaction and resolve any concerns
Billing & Invoicing:
Prepare and issue accurate invoices for completed service calls and maintenance agreements
Work with accounting or service teams to ensure proper job costing and timely billing
Address billing discrepancies or customer payment questions professionally
Collections:
Track outstanding invoices and follow up with customers regarding overdue payments
Maintain records of collection activity and communicate with management on collection status
Escalate unresolved payment issues when necessary
Parts & Inventory Management:
Order parts and materials needed for service calls and scheduled repairs
Track shipments and delivery timelines to ensure technicians have what they need
Maintain organized records of inventory, backorders, and vendor information
Administrative Support:
Maintain accurate records in the dispatching and CRM software
Assist in generating service reports, quotes, and other documentation as needed
Support field staff with job-related administrative tasks
Qualifications:
2+ years of experience in a dispatching, service coordination, or administrative role (HVAC or trades industry preferred)
Knowledge of HVAC terminology, equipment, and service operations a strong plus
Proficient in office software and service management platforms (e.g., QuickBooks, ServiceTitan, etc.)
Strong communication and organizational skills
Ability to multitask and stay calm under pressure
Familiarity with billing, invoicing, and collections processes.
Worksite address
farmingdale, NY, 11735, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.