About this opportunity
Manning & Napier lists this Distribution & Client Experience Associate (Rochester) opportunity in rochester, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Summary
As the Asset Management Distribution & Client Experience Associate, you will play a dynamic, cross-functional role supporting both Asset Management Sales and Client Service. Working closely with our Advisor Consultant teams, you will help strengthen existing relationships while contributing directly to growth by onboarding new advisors and firms, supporting new business from initial interest through funding, and turning CRM, campaign, and event data into timely, actionable opportunities.
You will serve as a key connector among Advisor Consultants, Client Services, Marketing, Product, and Operations, gaining broad exposure to the asset management business and the advisor lifecycle. While this is not a direct sales role, your work will help make the sales organization more informed, responsive, and effective while delivering a high-quality experience for advisors and their clients. This position reports to the Managing Director of Asset Management Client Service.
Responsibilities
Distribution & Sales Support
Support Advisor Consultants with mutual fund availability, investment literature, presentations, product information, and advisor requests
Track fund availability and activity across key platforms and custodians (e.g., Schwab, Fidelity, Envestnet, RBC, Raymond James)
Help advance new business opportunities from initial interest through funding and onboarding coordinating across internal teams as needed
Connect advisors with relevant educational resources, CE programs, alternatives and tax education, and practice management materials
Sales Intelligence & Reporting
Maintain accurate advisor records, opportunities, campaigns, activity, and follow-up information in Salesforce
Identify advisors engaging with emails, webinars, events, website content, and other resources, and surface actionable opportunities for the sales team
Monitor new fund positions and purchases, noteworthy inflows, and existing relationships that may benefit from additional capabilities
Develop regular reporting highlighting new advisor relationships, new fund positions, noteworthy inflows, engaged prospects, upcoming follow-ups, recent campaign and event activity, and service opportunities
Build and maintain dashboards tracking sales activity, flows, advisor engagement, campaigns, and pipeline
Advisor Onboarding, Events & Campaigns
Help create a high-quality onboarding experience for new financial advisors and firms by coordinating platform access, materials, key contacts, and follow-up.
In conjunction with marketing, help support conferences and industry events through prospect research, meeting coordination, attendee management, and post-event follow-up.
Coordinate sales follow-up related to webinars, email campaigns, conferences, platform announcements, and other initiatives, tracking activity and outcomes in Salesforce
Client Experience & Service
Support existing advisor relationships, including account questions, requests, and service needs
Facilitate system setup of new accounts and ensure accurate account coding and documentation
Process client cash flow requests, investment objective changes, cancellations, and other client directives, ensuring accuracy and timeliness
Prepare and coordinate client reviews, meetings and mailing materials, as well as client and third-party data and fulfillment requests
Coordinate information across internal and external partners regarding account changes and updates
Serve as a backup for Client Service team members as needed, working directly with clients, prospects, advisors, and internal sales teams
Assist with training new team members on practices and procedures, and serve as a resource for firm initiatives and projects as assigned
Qualifications
Bachelor’s degree
Interest in the financial services industry with less than one year of full-time work experience
Excellent written and verbal communication skills
Strong interpersonal skills and a desire to work in a team-oriented environment
Comfort working with numbers and data; experience with Excel required and familiarity with Salesforce or another CRM a plus
Curiosity about how data can uncover opportunities and improve the client experience
Ability to work in a fast-paced customer service environment with high attention to detail and strong organizational skills
Compensation: Expected hourly rate between $25 - $27.18 per hour
Worksite address
rochester, NY, 14600, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.