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Job description
Job Summary
General Function / Summary: The District Director of Operations (DDO) is accountable for the daily operations and achieving key performance indicators (KPIs) for multiple locations within their assigned district. This role is also responsible for building a high performing team, through the recruitment, selection, onboarding, development, and retention of store associates within their assigned district.
Essential Duties
Ensure excellent service and high levels of customer satisfaction within the district.
Maintain accountability for sales, profitability, and debt management for the district.
Execute marketing strategies aligned with region and/or Company strategies.
Monitor store performance progress against established goals.
Interact with Regional Operations Manager (ROM) on store performance, sales, marketing, operations, staffing, etc.
Lead implementation of new products and services.
Perform monthly store visits and audits to include a complete and thorough review of each location within the district to ensure operational, legal, and compliance processes and procedures are being followed.
Oversight and facilitation of compliance training, monitoring and remediation.
Engage with corporate business partners.
Execute people leader duties, such as timecard approvals, performance management, timely completion of required training, ensure team metrics and associate career growth objectives are met.
Other duties as assigned.
Minimum Education and Experience Required
High school diploma, GED, or equivalent experience
Prior management of business operations in a multi-unit environment
Proficient in Microsoft Office programs
Excellent time management, organizational skills, written and verbal communication, problem solving, reasoning, and analytical skills
Must have own personal reliable transportation in compliance with published policy and procedure; must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused
Travel
Must be able to travel to all stores within the assigned district and to other districts within the region
May be asked to travel to other locations
Up to 50% travel with overnights expected
Company Overview
CNG Holdings, Inc. serves consumers by providing financial solutions which fill a need and deliver value. Our Mission Our mission is to help and to educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers’ lives and the communities we serve. Our Vision Our vision is to deliver innovative financial solutions that better fulfill our customer’s unique financial needs so that they can build a better future for themselves and their families.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.