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Job description
Job Details
Level: Management | Job Location: S Orange Blossom Trail Headquarters - Orlando, FL 32809 | Position Type: Full Time | Education Level: High School | Travel Percentage: Road Warrior | Job Shift: Any
Job Overview
Assist in hiring, training and bringing store operations up to operational standards. The District Manager will be a highly energetic, positive leader who blends strategic leadership, hands‑on support, and active participation in problem‑solving to achieve goals. Responsible for 200‑300 employees across multiple stores and donation sites with direct reports at the Team Leader level, focusing on donated goods, sales growth, development of a supportive environment, execution of consistent operational standards for all locations, and ensuring all team members have the supervision, training, and tools needed to safely meet operational and personal goals.
Provide guidance that fosters Goodwill’s Mission of Building Lives That Work and Core Principles of:
Put People First
Act with Integrity
Make Informed Decisions
Work in Collaboration
Stewardship
Essential Functions / Duties
Hire, manage, motivate, coach, develop, and empower a team to maximize skills and results through daily operational excellence.
Work in collaboration with Human Resources to provide fair administration of HR policies and procedures.
Mentor and support the development of Retail Managers and other team members to ensure bench strength for future growth.
Ensure salaried team members understand reports, store performance, areas of improvement, and provide actionable processes for improvements.
Consistent and effective communication of District performance to the Regional Director.
Analyze financial statements and review them with assigned store locations.
Audit assigned locations in production, cash handling, quality assurance, and maintenance.
Supervise, evaluate, and document performance with Team Leaders.
Additional Functions / Duties
Constantly analyze business opportunities and create action plans to improve efficiency to achieve monthly sales budgets.
Foster partnerships with support teams (e.g., Human Resources and Asset Protection).
Lead consistently with the Goodwill mission, motivating and developing staff to achieve goals and enhance community relationships.
Ensure store employees are trained in accordance with Organization policies.
Ensure store leaders generate revenue and control expenses within budget.
Ensure store leaders follow processes per the organization’s procedures.
Handle customer inquiries in a timely and appropriate manner.
Instill a proper attitude toward safety and security in employees and trainees, protecting customers and ensuring all operations comply with the organization’s safety and security programs.
Maintain good attendance, a well‑groomed appearance, and appropriate business dress code, including name badge.
Ensure staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
Create reports as requested by the Regional Director.
Perform other duties as assigned.
Skills
Strong people leadership, planning, team building, training, and results‑oriented leadership with proven results.
High energy, data‑driven, strong written and verbal communicator with sense of urgency, follow‑through, and commitment to people.
Ability to solve production issues, fix problems, and improve production.
Previous operational and retail leadership in a large, successful retailer with multi‑unit responsibilities.
Proven ability to create a strong collaborative environment, foster peer relationships, and expand capabilities across all locations.
Proficient in donated goods production (thrift), continuous process improvement tactics (Kaizen), and TQM/lean concepts.
Maintain expense control.
Good interpersonal skills and ability to communicate with all business levels.
Ability to multi‑task, remain flexible, and adapt to change.
Experience in Thrift Retail preferred but not required.
Critical Performance Factors (CPIs)
Year‑over‑year store revenue growth per budget/forecast.
Manage labor, productivity, and profitability to deliver consistent monthly, quarterly, and annual goals.
Identify, train, and develop management successors to build bench strength for growth and expansion.
Create a culture of accountability.
Establish and execute processing SOPs and retail merchandising standards.
Ensure recruiting, hiring, and onboarding processes reduce turnover.
Qualifications / Competencies
Experience in strategic planning, budget development, and execution of new processes, using continuous improvement/Kaizen tactics within a production/thrift environment.
Demonstrated analytical and tactical execution in high‑volume retail stores.
Skilled in conducting phone and face‑to‑face interviews.
Ability to instruct and train management in all retail sales and production activities.
Knowledge of inventory control methods.
Ability to work independently with minimal supervision.
Education and Experience
High School education or equivalent required. Bachelor’s degree in a related field preferred.
Minimum five (5) years retail production, three (3) years management, and three (3) years training.
Prefer working experience with people who have disabilities and/or previous Goodwill experience.
Math Ability
Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Apply basic algebra and geometry concepts.
Computer Skills
Intermediate knowledge of MS Word, Excel, Outlook, PowerPoint, Teams, and Zoom.
Supervisory Responsibilities
Supervision of subordinate supervisors.
Purchasing Authority
Up to $1,000 for Managers/Coordinators.
Special Conditions of Employment
Physical and environmental requirements include regularly lifting or moving up to 40 pounds and occasionally up to 100 pounds with assistance, standing and walking for long periods, stooping, bending, kneeling, pushing, and pulling, and sufficient mobility to turn side to side. The noise level is normally moderate.
Language Ability
Level 5: Read, analyze, and interpret business documents, financial reports, and legal documents; write speeches and articles; present information to groups.
Reasoning Ability
Level 5: Define problems, collect data, establish facts, draw conclusions, and interpret technical instructions.
License and Certifications
Valid Florida Driver’s License with a clean driving record and current private auto insurance policy.
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Worksite address
orlando, FL, 32885, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.