District Manager

Job description

Ascend Wellness Holdings is looking for a new leader in our Grand Rapids market!

JOB SUMMARY

The District Manager is a hybrid field-leadership role responsible for the performance of an assigned district of retail locations while personally serving as the General Manager of one designated “home” location. The District Manager leads and coaches the General Managers of the other stores within the district, drives district-wide sales, profitability, compliance, and customer experience, and directly oversees the day-to-day retail and sales operations of their home location. All District Manager duties and responsibilities must be executed with commitment to the values of Ascend Wellness Holdings and its subsidiaries, and in a manner that supports our team, customers, and communities.

PRIMARY RESPONSIBILITIES – DISTRICT OVERSIGHT

Serve as the General Manager of an assigned home location while simultaneously providing operational leadership and oversight to the General Managers of all other stores within the assigned district

Monitor P&L reports for each store in the district and develop effective ways to close any gaps between actual performance and company projections

Prioritize district performance issues to ensure that matters most directly affecting profitability are addressed first

Immediately address any lapses in compliance with corporate policies or local, state, and federal laws at any location within the district

Ensure district-wide customer satisfaction and product quality standards

Act as a coach and mentor to the General Managers within the district, and as a resource to store employees to help inspire the success of each location

Oversee all aspects of retail performance across the district, ensuring efficient and sound operations, maximum profitability, and a best-in-class store experience at every location

Establish and ensure key performance indicators (KPIs) are tracked and maintained at all district locations

Analyze existing product performance, customer insights, and individual store KPIs to anticipate market trends and opportunities across the district

Partner on the purchasing and procurement of product mixes per location, and help set pricing and promotional strategies for district stores

Maintain an active, visible presence across all district locations and provide support for in-store events

Prepare and analyze weekly, monthly, and quarterly sales reports for the district

Partner with the Regional Retail Director and Senior Leadership to support the opening of new retail locations within the district, including budgeting, staffing plans, POS implementation and training, and physical presence during store set-up and opening

Collaborate with product and marketing teams on merchandising plans, product allocation, promotional signage, and social media strategies for district locations

Partner with cross-functional leaders and General Managers to monitor inventory, staffing, and other critical operational functions to optimize performance across the district

Partner with Compliance and Human Resources to implement and enforce Standard Operating Procedures at all district locations, ensuring full compliance with local, state, and federal laws

PRIMARY RESPONSIBILITIES – HOME LOCATION (AS GENERAL MANAGER)

Hire a diverse staff for the home location by recruiting top talent with a diverse set of skills among candidates

Provide consistent, focused coaching and mentorship to the home location team to drive desired behaviors and maximize staff success

Work with Human Resources and Training to ensure consistent onboarding, training, and professional development is delivered at the home location

Work with the Assistant General Manager to create work schedules, plan and organize employee workload and assignments, evaluate employee performance, and administer progressive discipline as needed at the home location

Analyze key business metrics for the home location, create action plans, and achieve buy-in from the team

Lead weekly manager’s meetings and monthly team meetings at the home location to ensure clear, consistent communication

Maintain effective P&L management of the home location by driving sales growth and managing expenses, budgets, deposits, and accounts receivable

Oversee execution of all retail operations at the home location, including workforce management and inventory reconciliation

Ensure all technology and POS solutions at the home location are functioning as designed

Work with Security and Compliance to ensure diversion, theft, and loss-prevention policies and practices are followed at the home location

Maintain expertise in state-specific cannabis rules, regulations, and laws; execute and enforce compliance at the home location

Develop and drive proactive internal compliance controls and processes, and work with the Director of Compliance to keep home location employees current on regulatory changes

Foster positive, productive relationships with key regulators, inspectors, and law enforcement personnel

Ensure all required state and company reports and audits for the home location are completed on time

Maintain a consistent focus on customer loyalty and create engaging, resonant customer experiences at the home location

Ensure the home location’s appearance always comports with corporate standards

Oversee and sign off on product buys from wholesale partners for the home location

Ensure the home location’s retail website and live menu are up to date and reflect brand standards

Lead and champion innovation in a fast-paced environment

Perform other duties as assigned by the Regional Retail Director or Corporate Management Team

JOB REQUIREMENTS

Bachelor’s degree or 7+ years’ experience in lieu of degree, in a multi-unit or senior supervisory retail management role, specifically with POS business operations, inventory control systems, and strong retail business acumen

3+ years of retail cannabis management experience preferred

Demonstrated success managing high-volume single or multiple retail locations with full P&L responsibility

Must be at least 21 years of age

Cannabis industry experience required; must be and remain compliant with all regulatory requirements for working in the cannabis industry

Must be able to obtain and retain a Registered Agent Card issued by the state of operation

Must pass any and all required background checks

Knowledge of, or willingness to learn, state-specific cannabis laws and regulatory compliance

Strong quantitative and analytical skills with attention to detail and accuracy

Strong communication, critical-thinking, and presentation skills, including the ability to provide written and verbal direction effectively

Ability to work in a fast-paced, dynamic environment and prioritize workload to manage multiple projects with strict deadlines

Must be a collaborative team player who can both nurture and develop store-level management across multiple locations

Proven leadership ability, as well as strength in building internal partnerships

Ability to think strategically and develop achievable long-term goals for the district

Strong organizational, project management, and time management skills to successfully implement initiatives from initial idea through execution

Proactive, self-motivated, and able to work in a fast-paced, deadline-driven environment

Exceptional customer service skills and excellent conflict resolution ability, including the ability to manage difficult or sensitive situations

Highly proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint

Ability to travel regularly among assigned district locations; hours and days of availability may fluctuate during times of greater demand

Self-starter, highly resourceful, and capable of operating at a high level with little supervision

Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes, and organizational policies and procedures

High professional standards regarding customer service and confidentiality

Must have a flexible schedule with open availability to work

PHYSICAL REQUIREMENTS

Drop Down Selection

1. Sitting Occasionally 18. Lifting

2. Standing Continuously 10 lbs. or less Continuously

3. Walking Continuously 11 to 25 lbs. Continuously

4. Bending Over Continuously 26 to 50 lbs. Frequently

5. Crawling Occasionally 51 to 75 lbs. Not Applicable

6. Climbing Occasionally 76 to 100 lbs. Not Applicable

7. Reaching Overhead Occasionally Over 100 lbs. Not Applicable

8. Crouching Frequently 19. Carrying

9. Kneeling Frequently 10 lbs. or less Continuously

10. Balancing Occasionally 11 to 25 lbs. Continutely

11. Pushing or pulling Frequently 26 to 50 lbs. Frequently

12. Talking Continuously 51 to 75 lbs. Not Applicable

13. Repetitive use of hands/arms Continuously 76 to 100 lbs. Not Applicable

14. Repetitive use of legs Continuously Over 100 lbs. Not Applicable

15. Grasping Continuously 20. Hearing Continuously

16. Eye/Hand Coordination Frequently 21. Visual Acuity Continuously

17. Fine Manipulation Frequently 22. Subject to Noise Continuously

EEO STATEMENT

Ascend Wellness Holdings, LLC and its subsidiaries is an equal opportunity employer and celebrates the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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Who can apply

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