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Job description
This job is located at 9014 N. 23rd Ave., Suite 13, Phoenix, AZ 85021
Overview
PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The company was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. PLS provides consumers with financial products and services to help manage day‑to‑day financial needs.
Position Overview
District Managers are responsible for providing leadership to ensure their assigned stores deliver outstanding customer service, meet all operating objectives, sales, and financial goals, and follow company policies and procedures. They are also responsible for ensuring store team members are properly motivated and trained and that qualified replacements are developed and ready to fill positions opened through expansion and turnover.
Job Responsibilities
Maintaining exemplary customer service within the district and community
Developing and executing plans to improve store and area performance as needed
Recruiting, developing, and motivating Store Managers who exceed internal and external customer expectations
Ensuring the company’s cash security policies and procedures are followed
Creating special business relationships with our customers so they will choose to do business with us again
Establishing a strong customer service culture
Analyzing financial statements and trends to increase and maximize sales
Developing strategies to increase market share and store revenues
Controlling labor hours, cash, store audits, and shrinkage
Performing complete and thorough district reviews of each store on a consistent and frequent basis to determine that the stores are operating in accordance with all company policies and procedures, including but not limited to cash security and compliance policies and procedures
Additional duties as assigned by management
Job Requirements
A minimum of three years of multi‑unit management experience in industries such as hospitality, financial services, retail, and restaurant
Ability, willingness, and comfort to engage with customers
Ability to develop positive relationships with internal and external customers
Strong desire to exceed corporate initiatives and inspire excellence in a team
Superior verbal and written communication skills and presentation skills
High‑energy, collaborative leadership expertise
Professional appearance and demeanor
Must be honest and have integrity
Competent in Microsoft Office and Excel
A vehicle, valid driver’s license, and current proof of insurance
English/Spanish bilingual is a plus
Working Conditions and Physical Requirements
Must be able to stand for extended periods
Must be able to lift up to 15 lbs. with little assistance
Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
Must be able to adapt to change
Must be able to manage several projects at one time and handle frequent interruptions to meet the needs and requests of customers
Must be able to travel to stores regularly
Benefits
Benefits for eligible team members include medical, dental, vision, 401(k), vacation, opportunities for advancement, and ongoing training.
Bonus
This position is bonus eligible.
Core Values
Communication, Customer Focus, Integrity and Trust, Teamwork, Results
Equal Employment Opportunity
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please let a member of our Human Resources team know. The decision on granting accommodation will be made on a case‑by‑case basis.
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.
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Worksite address
phoenix, AZ, 85003, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.