About this opportunity
HCA Healthcare lists this Division AVP of Patient Logistics opportunity in town of florida, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
This position is incentive eligible.
Introduction
Last year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a Division AVP of Patient Logistics with HCA Healthcare, you can be a manager in an organization that is devoted to giving!
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Note: Eligibility for benefits may vary by location.
Learn More About Employee Benefits
Come join our team as a Division AVP of Patient Logistics. We care for our communities and employees! HCA Hope Fund in fourteen years reached a historic milestone: $50 million in help to our colleagues in need. Last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations.
Job Summary And Qualifications
GENERAL SUMMARY OF DUTIES:
The AVP of Transfer Center is responsible for driving the transfer center strategy across the division through collaboration with division and hospital leaders, physicians, and key service line stakeholders, while holding direct oversight of all transfer center operations and key compliance and regulatory policies. Establishes a division focused strategy for movement and placement of patients into and out of HCA from a multitude of access points through processes that enable volume growth and competitive advantage. In alignment with the Enterprise transfer strategy, acts as the liaison with referring facilities/vendors to facilitate clinical quality enhancements and process improvements for the betterment of patient care. Acts as a strategic growth partner to division and facility leadership demonstrating strong sense of ownership of all improvement efforts related to transfer/transport of patients and in select areas also leads centralized patient placement for the division. Collaborates with division emergency preparedness and acts as the leader for any needed patient evacuation efforts in the event of emergent circumstances across the division or Enterprise. Provides leadership and direction in determining and accessing needed data and ensures ongoing reporting of identified metrics. Facilitates the resolution of issues and roadblocks to the progress of the initiative. Establishes and executes regular systems for communicating the progress and results to stakeholders. This position serves as a primary customer lead to key stakeholders to identify issues and risks, to collect information for Division wide decision-making regarding transfer centers, to implement and influence change and to provide value-added services.
SUPERVISOR: Vice President, National Transfer Centers
SUPERVISES: Transfer Center Division Directors, Transfer Center Operations Directors, Transfer Center Financial Analysts
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Drives all aspects of the transfer initiative as the strategic leader developing, implementing, and tracking progress on key growth strategies into HCA through the Transfer Center
Works with facility executive teams, medical and nursing leadership, and the Physician and Provider Relations team to promote volume growth and competitive advantage through development of differentiating strategies
Through knowledge of the market, competitive landscape, and use of transfer center analytics; identifies and communicates potential business opportunities to division and hospital leaders for further growth
Leads all Transfer Center operations including oversight of clinical processes, staff hiring, development, and training, as well as analytics support to Corporate/division/hospital leadership
Analyzes all aspects of transfer and patient intake processes for potential improvement opportunities within both Transfer Center operations and hospital operations. Designs and implements in collaboration with facility leaders processes, systems, procedures, and operational changes to increase efficiency and effectiveness
Works with division and hospital management, departmental and interdepartmental staff and physicians in identifying operational opportunities and inefficiencies, assists in the development and evaluation of alternatives and solutions, and drives the establishment of action plans for improvement. This includes in select centers the responsibilities and direct oversight with centralized patient placement through the Transfer Center
Leads EMTALA and other compliance initiatives through staff training, consistent chart audits, and compliance reporting to hospital, division, and corporate when needed. Ensuring the Transfer Center is a safety net for our facilities with all aspects of EMTALA compliance
Collaborates with division emergency preparedness and acts as the leader for any needed patient evacuation efforts in the event of emergent circumstances across the division or Enterprise
Works in partnership with Division CFO and Management Engineers on the use of process improvement tools and techniques, analytical techniques, and statistical applications. Serves as the division coordinator/facilitator of transfer/transport center initiatives. Assures that improvement processes are implemented and audited
Presents Transfer Center strategic materials and initiative updates at Corporate, division, and key stakeholder meetings; including to key physician groups, hospital leadership teams, and other parties as needed
Assists in the division/hospital strategies around patient throughput and patient flow processes. In Transfer Centers where centralized patient placement is done, there will be higher level of responsibility and oversight
Serves as the liaison/facilitator of communication with any vendors providing transfer/transport services regarding vision, specific goals and objectives for initiatives and guides the efforts of the vendor team toward these goals
Develops and implements new transfer center functionality under the guidance of the VP of Transfer Centers, keeping in line with overall transfer initiative scope and responsibilities
Promotes, educates, and holds employees responsible for providing excellent service to all customers; including patients, physicians, employees and leadership
Identifies physician engagement needs and promotes physician involvement at multiple levels
Provides recommendations on human resource policies that affect transfer center staff
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
All other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Demonstrated leadership in driving a large scale initiative across multiple key stakeholders, including development and implementation of the strategic direction
Proven leadership competency in leading high performing teams, customer needs and expectations, human resource management, financial outcomes, strategic vision and execution, marketing initiatives, and continuous improvement skills
Must have a proven track record of success in creating and executing operational and clinical growth strategies
Knowledge of the operations of an acute care facility with particular emphasis on Emergency department and capacity management/throughput and the principles and practices of air medical and EMS communications operations
Knowledge of relevant metrics used to measure quality and efficiency of care and services in transfer/transport center operations
Knowledge of governmental regulations, nursing practice regulations, EMTALA and compliance requirements related to the provision of transfer/transport services
Participative management style and an ability to work in a matrix environment
Excellent interpersonal skills with an ability to work effectively with diverse groups of people, including but not limited to Corporate/Division leadership, transfer leadership, staff from information technology and clinical backgrounds, physicians, and external vendors
Must be independent, driven, self-motivated, and passionate with an exceptional work ethic, executive presence, integrity and presentation skills, both oral and written
Ability to work well under pressure on concurrent, multidisciplinary projects
Excellent attention to detail and creative problem solving abilities
Expert knowledge of various external market forces affecting transfer centers
Ability to establish credibility and be decisive
High level of strategic acumen, with strong analytical skills and ability to solve problems in a timely basis
Proven ability to manage, train and develop a team Proficient in job responsibilities of transfer coordinator
Proficient in job responsibilities of a centralized patient placement coordinator
Prior customer service experience
Knowledge of patient transfer related state and federal regulations
Ability to set and follow priorities
Character to maintain strict confidentiality
Ability to self-manage by taking responsibility to initiate, assess, and take action as well as the ability to function calmly in stressful situations
Knowledge of basic hospital services
Ability to multi-task with multiple computer systems
Positive, enthusiastic, helpful personality
EDUCATION
Graduate of an accredited nursing program required; Bachelor’s degree in Nursing preferred
Master’s degree in healthcare or business related field preferred
EXPERIENCE
Prior management/ supervisory experience in a healthcare related field required
Minimum 7 years of healthcare experience (required) Critical Care or Emergency Department experience preferred
Must have held leadership positions (reflecting increasing levels of responsibility) in roles where building and leveraging key relationships was a responsibility as well as driving a strategic initiative
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Become a manager with an organization that invests in your career while giving to the community. We are seeking distinguished applicants for our Division AVP of Patient Logistics opening. Help HCA Healthcare create healthier tomorrows for patients and communities.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.