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Job description
Job Description
Job Description
Division Manager
Lift Truck Division | Kelly Tractor Co.
Position Summary
The Division Manager is responsible for the overall leadership, profitability, growth, and operational performance of Kelly Tractor Co.'s Lift Truck Division. This role provides strategic direction and oversight for equipment sales, rentals, parts, service, and customer support operations while ensuring alignment with corporate objectives and market opportunities.
The Division Manager is accountable for divisional P&L performance, market share growth, customer satisfaction, employee development, and operational excellence. This individual serves as the senior leader for the division and is responsible for developing and executing strategies that drive sustainable growth, maximize customer uptime, and strengthen Kelly Tractor's position as the market leader in material handling solutions throughout its territory.
Essential Responsibilities
Strategic Leadership
Develop and execute short and long-term business plans aligned with company objectives.
Establish divisional revenue, profitability, market share, and customer retention goals.
Identify growth opportunities within new equipment, used equipment, rentals, service, parts, and emerging technologies.
Partner with executive leadership to develop and implement strategic initiatives and capital investment plans.
Foster a culture of accountability, safety, customer focus, and continuous improvement.
Operational Management
Direct and oversee daily operations across sales, rentals, parts, service, and product support functions.
Ensure operational processes support superior customer service, equipment availability, and service responsiveness.
Monitor service capacity, technician productivity, parts availability, and fleet utilization to support customer uptime.
Drive process improvements utilizing Lean principles and industry best practices.
Ensure compliance with company policies, manufacturer standards, and regulatory requirements.
Financial Management
Maintain full accountability for divisional profit and loss performance.
Develop annual operating budgets, forecasts, and capital expenditure plans.
Monitor revenue, gross profit, operating expenses, working capital, and return on assets.
Manage inventory investments and ensure optimal inventory turnover and productivity.
Review and analyze financial statements and key performance indicators to drive performance improvements.
Sales & Customer Development
Lead initiatives to increase market penetration and expand customer relationships.
Support strategic account development and key customer retention efforts.
Ensure sales teams effectively execute pricing, prospecting, and business development strategies.
Monitor customer satisfaction and implement corrective actions to enhance the customer experience.
Strengthen relationships with manufacturers, vendors, and key industry partners.
Talent Development & Leadership
Recruit, mentor, develop, and evaluate department managers and future leaders.
Establish performance expectations and accountability measures throughout the organization.
Promote employee engagement, professional development, and succession planning.
Champion workplace safety and regulatory compliance.
Build and maintain a high-performance culture focused on teamwork, integrity, and results.
Key Performance Indicators (KPIs)
Financial Performance
Revenue growth
Gross margin achievement
Operating profit performance
Return on investment (ROI)
Return on assets (ROA)
Budget adherence
Customer Success
Customer satisfaction scores
Customer retention rates
Parts fill rate
Parts fulfillment accuracy
Equipment uptime
Service response times
Operational Excellence
Fleet utilization
Inventory turnover
Technician productivity and efficiency
Service capacity growth
Work order cycle time
Safety performance metrics
Market Growth
Market share growth
New equipment sales performance
Rental fleet growth
Product support revenue growth
Strategic account development
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.