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Job description
Program: CCDE Live/Chat
Reports To: Program Coordinator / Advocacy Supervisor
Status: Part-time / On-call
Volunteer w/ Stipend at $17.00/hr
Position Summary
The Domestic Violence Chat Line Advocate provides confidential, trauma-informed, and survivor-centered support to individuals experiencing domestic violence through a secure chat platform. This role focuses on crisis intervention, safety planning, emotional support, and resource connection, ensuring services are accessible, inclusive, and responsive to diverse survivor needs.
All services are provided in alignment with VAWA confidentiality requirements, survivor autonomy, and best practices in victim advocacy.
Key Responsibilities
Crisis Intervention & Support
Respond to incoming chat communications from survivors in crisis or seeking support
Provide real-time emotional support, validation, and trauma-informed engagement
Assess immediate safety needs and assist with personalized safety planning
Resource Navigation & Referrals
Provide accurate, up-to-date referrals to community resources (shelter, legal services, counseling, healthcare, etc.)
Support survivors in identifying options without coercion or judgment
Maintain knowledge of local and statewide victim service systems
Confidentiality & Documentation
Uphold strict confidentiality in accordance with VAWA, VOCA, and agency policies
Document interactions in a timely, accurate, and non-identifying manner
Protect survivor privacy in all communications and data systems
Equity & Accessibility
Provide culturally responsive services that are inclusive of race, ethnicity, gender identity, sexual orientation, ability, and language
Ensure accessibility for survivors with limited resources, disabilities, or technology barriers
Collaboration & Compliance
Participate in supervision, team meetings, and ongoing training
Follow all agency protocols, including mandatory reporting laws (as applicable)
Support program evaluation and data collection efforts as required by funders
Required Qualifications
High school diploma or GED required; Associate’s or Bachelor’s degree in a related field preferred
Completion of 40-hour Domestic Violence training (or willingness to complete upon hire)
Experience providing crisis intervention, advocacy, or direct service to survivors of violence or trauma
Strong written communication skills (critical for chat-based support)
Ability to manage multiple conversations and respond effectively in a fast-paced environment
Preferred Qualifications
Bilingual or multilingual abilities
Experience with chat, text, or hotline platforms
Knowledge of legal systems, protective orders, and community resources
Training in trauma-informed care, de-escalation, or crisis response
Core Competencies
Trauma-informed and survivor-centered approach
Strong boundaries and ethical practice
Cultural humility and responsiveness
Emotional intelligence and adaptability
Ability to remain calm and grounded in crisis situations
Work Environment
Remote or office-based setting with secure technology systems
May require evening, overnight, weekend, or holiday shifts
Extended periods of computer-based work
Worksite address
maywood, IL, 60153, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.