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Job description
Guest Services – Door StaffDoor Staff will be responsible for ensuring a safe and enjoyable event for concert goers, performers, and fellow team members. This position is responsible for screening guests upon arrival, scanning tickets for entry, checking credentials for backstage and restricted areas, and general crowd control for the entirety of each show. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.Primary ResponsibilitiesID checking and wrist banding patrons over 21Greet guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.Credential checks throughout the venue including backstage and restricted areasMonitoring external venue areas including parking lots, alleys, and smoking areasIdentifying and addressing unsafe or disorderly conduct using de-escalation tactics or other best practice methodsMonitor venue during guest arrival and exit to comply with fire department safety regulations.Light cleaning during and after all eventsPerform other duties and responsibilities as deemed appropriate by Management and Supervisors.QualificationsA minimum education level of: High School Diploma or its equivalencyPrevious experience preferred, but not requiredReliable, punctual, and regular in attendanceAbility to work in a loud and fast paced environmentAbility to de-escalate tense situationsAbility to work in varying conditionsAbility to lift 50 lbs. without assistanceExcellent interpersonal and communication skillsPositive attitude with superior customer service skills, and be team orientedAbility to stand, walk, and climb stairs for long periods of timeStrong intrapersonal skills with an outgoing, friendly personalityStrong listening and verbal communication skillsAvailability to work various hours: nights, weekends, and holidays as required.PreferencesPrevious experience working in events and knowledge of the music industry preferredAvailability to work nights, weekends, and holidays as needed according to venue schedule.BenefitsEvent based positions are not eligible for benefits through AEG Presents.
Worksite address
detroit, MI, 48201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.