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Job description
Job Summary
As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners.
Key Responsibilities & Essential Functions
Store Lead Operations / Training
May serve as backup to Department Manager and typically works opposite shift to Manager
May help prepare department work schedules
Carries out supervisory responsibilities in accordance with policies and applicable laws
Assists with inventory control; loads, unloads, and moves product
Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
Assists in all technical areas, as needed
Performs Representative / Specialist duties frequently
Customer Service / Sales
Provides / coaches on superior customer service
Takes orders from customers by telephone or in person
Answers customer questions regarding products; assists them with selections
Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
Merchandises products effectively
Food Safety
Slices, packages, labels, rotates, and culls products for poor quality
Complies with department / Store operating procedures
Cleans / sanitizes sales floor, display cases, prep areas, and equipment
Bakery
Ensures / oversees effective production planning and execution of supporting processes
Assists in all technical areas as needed (e.g., baking, frying, and decorating)
Culls bakery products for poor quality, expiration dates
Writes on cakes with icing per personalized customer requests
Stores with more than one Bakery Lead
Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store
Beauty
Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup
Deli
May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering
Assists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
Assists with ordering and event order management (EOMs)
Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain
Stores with more than one Deli Lead
Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store
Prepared Foods
Serves / packages products at customer's request
Educates customers on preparation / reheating instructions of prepared foods
Prepackages condiments (sauces, dressings) for prepared food items
Cuts, slices, dices, chops, food in preparation for chef
Produce
Lead (department)
Performs lead responsibilities for the department and may serve as backup to Produce Manager
Lead (in-store production)
Serves as dedicated lead over the in-store production work & Production Partners
Spends majority of time with processing team engaged in Daily Sequence of Tasks
Texas Backyard
Strong knowledge of nursery field
Strong knowledge of plant and chemical recommendations
Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)
Keeps up with current nursery field-related trends
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Age Requirement
18+
Qualifications & Key Requirements
Work Experience
Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or Partners
Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Communication and interpersonal skills
Education
Associate's degree (AA), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training
Licenses/Certifications
Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training
Physical Demands & Working Conditions
Function in a fast-paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Perform the following, based on your Department?
Bakery
Constantly reach at waist, grasp
Frequently stand, walk, reach at shoulder, bend
Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
Beauty / Drugstore / General Merchandise
Constantly reach at waist, grasp
Frequently stand, walk
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet conditions, loud noise, ambient temperatures
COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs
DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
GENERAL MERCHANDISE: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs
Dairy / Frozen / Grocery
Constantly reach at waist, grasp
Frequently stand, walk
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold conditions, loud noise
DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs
Deli
Constantly reach at waist, grasp
Frequently stand, walk, stoop
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
Entertainment / Nature's Harvest
Constantly reach at waist, grasp
Frequently stand, walk
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to loud noise
ENTERTAINMENT: Demonstrate the ability to lift 45 lbs, and manage in excess of 55 lbs
NATURE'S HARVEST: Demonstrate the ability to lift 60 lbs, and manage in excess of 55 lbs
Floral
Constantly reach at waist, grasp
Frequently stand, walk
Frequently be exposed to cold conditions
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs
Seafood
Constantly reach at waist
Frequently stand, walk, pivot, push / pull with arms, grasp
Frequently be exposed to wet and cold
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
Occasionally be exposed to hot conditions, loud noise, ambient temperatures
Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs
Showtime
Constantly stand, reach at waist, grasp
Frequently stand, walk, pivot, push / pull with arms, grasp
Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, pinch, perform fine motor movements
Occasionally be exposed to loud noise
Demonstrate the ability to lift 25 lbs, and manage in excess of 45 lbs
Texas Backyard
Constantly reach at waist, grasp
Frequently stand, walk
Frequently be exposed to ambient temperatures
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet conditions and loud noise
Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs
While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last revised: 9/1/2022
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Worksite address
dripping springs, TX, 78620, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.