About this opportunity
State of Washington lists this DSHS FTAA Forms & Records Analyst 1 opportunity in olympia, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
DSHS FTAA Forms & Records Analyst 1 – Background Check SpecialistWe are looking for a full-time Background Check Specialist to provide intake and technical support. Are you detail-oriented and comfortable following step-by-step processes? Do you enjoy providing customer service in a fast-paced environment? If so, this could be a great opportunity for you! The Background Check Central Unit conducts more than 330,000 background checks each year for DSHS programs and authorized service providers who serve Washington's vulnerable adults, juveniles, and children. In this role, you will provide technical assistance to customers using our online Background Check System (BCS), including support with activating accounts, logging in, submitting background checks, and adding additional users. This position is currently eligible for telework and requires working in the office at least two days per week. Telework eligibility and in-office requirements may change based on business needs. Some of what you'll be doing:Provide customer support by phone and email, applying background check procedures, laws, rules, and standards to answer questions and resolve issues.Assist authorized users with activating accounts, logging in, and accessing the Background Check System.Guide users through the Background Check System, including navigating the system and submitting background checks.Explain background check requirements and procedures, and refer customers to appropriate resources or staff when additional assistance is needed.Guide customers to online help resources and provide assistance with locating and using available tools.Scan and upload additional background check information and court documents into the Background Check System.Prepare and mail applicant result letters, requests for additional information, and records request materials.What we're looking for:Ability to work effectively under frequent deadlines and changing priorities in a high-volume, production-focused environment.Experience reviewing forms, records, or other documents for completeness and accuracy.Accurate keyboarding skills and proficiency using Microsoft Office applications, including Word, Excel, and Outlook.Experience communicating technical information clearly and concisely, both verbally and in writing.Experience accurately entering, retrieving, and maintaining information in a complex database or other data system.Ability to pass a name and date of birth background check.Additional requirement: You must successfully pass a proficiency test demonstrating a minimum typing speed of 40 words per minute (WPM), excluding errors.Who should apply? Professionals with the following:A high school diploma or GEDTwo years of experience helping clients/customers regarding inquiries, complaints, or problems.Note: Two years of post-secondary education and/or an AA degree may substitute for experience. Interested? Please complete an online application and include the following:Cover letterResumeThree professional referencesQuestions? Please reach out to DSHS Recruiter Ricky Luna at and reference job number #07976.The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at . Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or . E-Verify® is a registered trademark of the U.S. Department of Homeland SecurityBenefitsMore than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees.Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours.Pay status includes hours worked and time on paid leave.Sick Leave Full-time employees earn eight hours
Worksite address
olympia, WA, 98501, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.