About this opportunity
Tata Consultancy Services lists this DSS Site Lead opportunity in liberty, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
Must Have Technical/Functional Skills
The Site Lead is a critical working leader role responsible for stable site operations, technician performance, and disciplined execution of standard work in support of production stability, safety, and customer experience.
This role requires a balance of hands on technical leadership, people leadership, and operational discipline. The Site Lead is expected to actively lead the team at the onsite, not manage remotely.
Ownership of Site day-to-day operations and performance.
Technical leadership and Incident oversight
Site Lead is responsible for leading onsite L2 and L3 DSS Technicians
Training, Onboarding, and Development of onsite Technicians
Communication with onsite Technicians and onsite leadership
Set standards for behaviour and leadership
Roles & Responsibilities
Physically fit to walk through large areas.
Ability to work after hours and weekends if necessary or required by the customer.
Knowledge of using ServiceNow as the ticketing tool.
SPOC for TMNA Site Manager, act as an IT business partner on site and collaborate with site leadership and other local stakeholders.
Maintain a friendly relationship with TMNA Users and TMNA Managers
Responsible for managing the DSS team at the site; conduct Daily Standups
Manage day-to-day operations in the Site
Manage work assignment to the DSS site team
Manage people tasks including (Shift Schedule, Leaves management, Overtime Management, Training Requirement etc)
Assist with on-boarding, training and mentoring new L2 employees
Take ownership of critical incidents and service failures, coordinate with relevant stakeholders until resolution or service restoration
1st level of escalation contact
Salary Range- $80,000-$85,000 Per Annum
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Qualifications
BACHELOR OF COMPUTER SCIENCE
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Worksite address
liberty, NC, 27298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.