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Job description
Overview
nThe Division Vice President of Palliative Operations provides operational leadership, strategic direction, and growth oversight for palliative care programs across the enterprise. This role partners closely with hospice and operational leadership to align palliative care strategies with organizational priorities, drive program growth, support high-quality patient care, and ensure operational excellence across assigned markets.
nnThe DVP leads a team of Area Vice Presidents of Operations (AVPOs) in a matrixed
nleadership environment and collaborates with clinical, financial, business development, compliance, and support service leaders to advance integrated care delivery, enhance patient outcomes, and support sustainable program performance.
nEssential Functions
nOperational Leadership & Program Oversight
n Provides divisional oversight of operational systems and performance for palliative care programs while ensuring alignment with national standards and organizational priorities
Partners closely with Hospice Vice Presidents of Operations and other partners to align palliative care operations with divisional and organizational priorities
Provides leadership, direction, and support to Palliative AVPOs operating within a matrixed reporting structure
Collaborates across service lines and support functions including clinical, finance, compliance, human resources, business development, and analytics to support integrated operational performance
Holds operational leaders accountable for achieving performance expectations, growth targets, and organizational initiatives
Aligns palliative care growth strategies with hospice, home health, and broader post-acute initiatives to strengthen market presence and continuity of care
Facilitates communication, accountability, and operational consistency across assigned programs and regions
n n Supports change management initiatives and operational integration efforts across newly developed or acquired markets
n n Ensures compliance with all federal, state, and accreditation requirements related to palliative care operations
Leads preparation for state licensure reviews, Medicare/Medicaid certifications, and accreditation inspections
Coordinates with corporate staff, medical directors, and clinical leadership to maintain survey readiness and policy adherence
Implements corporate systems, policies, operational standards, and business plans across assigned programs
n nRevenue Growth & Strategic Partnerships
n Collaborates with hospice operations and business development leadership to execute market growth strategies and expand access to palliative care services
Identifies opportunities to strengthen alignment between palliative and hospice operations to improve patient progression and continuity across the care continuum.
Partners with operational leaders to evaluate market performance, referral trends, and strategic growth opportunities
Develops and maintains strategic relationships with hospitals, health systems, nursing facilities, physicians, and other healthcare providers
Supports contract implementation and care transition processes to ensure effective discharge planning and continuity of care
Drives growth initiatives based on corporate business plans, market opportunities, and revenue targets
Builds referral pipelines and collaborative partnerships across hospice, home health, and post-acute service lines
Establishes ongoing relationships with key stakeholders to support long-term business development objectives
n n nOperational & Financial Management
n Provides operational and financial oversight for assigned palliative care programs, including staffing models, budget performance, productivity, quality outcomes, and operational efficiency
Uses operational and financial data to drive strategic decision-making and continuous improvement initiatives
Ensures efficient operational workflows and adherence to human resources policies and procedures
Monitors business performance metrics and drives operational improvement initiatives
Participates in administrative leadership meetings, committees, and organizational projects
n n nPatient & Family Services Leadership
n Supports patient and family-centered care initiatives that enhance experience, engagement, and continuity of care
Maintains responsibility for patient-centered care delivery across home, hospital, nursing facility, and community-based settings
Serves as the public representative for the organization in the community and supports public relations initiatives
Manages resolution of patient, family, and community concerns
Collaborates with interdisciplinary teams to coordinate comprehensive patient care plans
n nAbout You
nEducation:
n Bachelor’s degree in a healthcare, business, or related field may be considered
Strong preference for currently licensed Registered Nurse
n nExperience:
n Minimum of 10 years of progressive management experience
Minimum of 5 years of healthcare industry multi-site leadership experience
Previous experience in palliative care, hospice, home health, or post-acute care operations strongly preferred
n n nLicenses, Certifications and/or Registration:
n Valid driver’s license and automobile liability insurance required
Active, unencumbered RN license in state of residence required if Registered Nurse
n nnEquipment/Tools/Work-Aids:
n Microsoft Excel
Microsoft PowerPoint
Electronic Health Records (EHR) systems
eClinicalWorks preferred
n n nSpecialized Knowledge and Skills:
n Strong knowledge of Medicare, Medicaid, state regulations, and accreditation standards related to palliative care operations
Demonstrated experience leading healthcare operations, financial performance, and service line growth initiatives
Ability to align operational execution with organizational strategy, patient care objectives, and evolving market opportunities
Proven ability to lead within a matrixed organizational structure and build credibility quickly across executive, clinical, and operational teams
Strong financial and operational acumen, including budgeting, productivity management, operational efficiency, and performance improvement
Ability to analyze operational, financial, and clinical data to drive informed decision-making and measurable business outcomes
Experience utilizing electronic health records, reporting systems, and operational platforms to monitor performance, compliance, and quality metrics
Strong emotional intelligence with the ability to coach, influence, challenge, and motivate teams effectively through growth and change
Highly self-directed, organized, and accountable, with strong follow-through, time management, and the ability to navigate ambiguity and competing priorities
Results-driven leader with strong communication, problem-solving, and relationship-building skills who balances strategic thinking with hands-on operational execution while maintaining a positive and respectful approach
n nWe Offer
nBenefits for All Associates (Full-Time & Per Diem):
n Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
n nnAdditional Full-Time Benefits:
n Medical, Dental, Vision Insurance
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
n nLegalese
n This is a safety-sensitive position
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet state specific requirements
We are proud to be an EEO employer
We maintain a drug-free workplace
n nLocation
GentivanOur Company
nnAt Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
nnOur place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
nnOur nationwide reach is powered by a family of trusted brands that include:
n Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
Home health care: Heartland Home Health
Advanced illness management: Illumia Health
n nnWith corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.