About this opportunity
Cherokee Nation Entertainment lists this E-Games Technician opportunity in catoosa, Oklahoma. Review the employer’s description below for duties, qualifications and application requirements.
Job description
At Hard Rock Hotel & Casino Tulsa, we pride ourselves on delivering world-class entertainment and an electrifying guest experience. As an E-Games Technician, you will be at the heart of our gaming operations, ensuring all Electronic Gaming Machines (EGMs), ticket redemption kiosks, and ATMs are maintained to the highest standards.
This role requires a blend of technical precision and proactive communication. You will handle everything from routine preventative maintenance and RAM clears to complex game conversions, floor upgrades, and vendor collaboration. Working in a fast-paced and high-energy environment, you will respond promptly to floor calls, maintain accurate parts inventories, and operate company vehicles between locations as needed. Whether you are leading the work of others or pitching in to assist guests and co-workers, your commitment to safety, compliance, and excellence will help keep the energy alive on the casino floor.
Responsibilities
Equipment Maintenance & Repairs:
Perform advanced troubleshooting, diagnostics, and repairs on a wide variety of manufacturer EGMs, utilizing hand tools and electrical test equipment.
Floor Operations & Upgrades:
Execute machine moves, game conversions, installations, and comprehensive floor upgrades while adhering to all safety guidelines.
System Support:
Perform RAM clears, patch in games, and execute minor repairs on ticket redemption kiosks and ATMs under supervision.
Preventative Care & Inventory:
Conduct routine preventative maintenance on owned machines, maintain accurate parts inventories, order replacement parts, and assist with game disposal.
Stakeholder Communication:
Coordinate and communicate effectively with vendors, team members, and internal stakeholders regarding service activities and installations.
Service & Compliance:
Respond promptly to technician calls on the casino floor, maintain clean work areas, and strictly adhere to all regulatory, departmental, and company policies.
Logistics & Flexibility:
Operate company vehicles between locations, handle on-call duties as assigned, and work varied shifts, weekends, holidays, and overtime when necessary.
Guest & Team Focus:
Take the initiative to deliver exceptional guest service, foster positive interdepartmental communications, and lead or guide the work of other employees when required.
Qualifications
Education:
High School Diploma or General Education Degree (GED).
Experience:
Minimum of 2 years of slot technician experience or an equivalent background in electronics (prior E-Games experience is a plus).
Certifications & Training:
Completion of IGT Courses: MT321, MT412, MT413, MT451, MT512, NG710, MT103, AG400, and AG143.
Ticket redemption kiosk service training completion (or the ability to obtain).
ATM service training (or the ability to obtain).
Drivers License & Compliance:
Must possess and maintain a valid drivers license, pass a background check, and successfully clear pre-employment and random drug screenings.
Licensing:
Ability to obtain and maintain proper licensing through the appropriate gaming authority.
Physical & Environmental Requirements:
Ability to lift a minimum of 75 lbs.
Ability to stand and/or walk for extended periods.
Comfort working in a dynamic casino environment with exposure to second-hand smoke, crowd noise, varied shifts, and required travel to other Cherokee Nation Entertainment (CNE) properties.
Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!
Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.
Heres what awaits you:
Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.
Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment
Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.
Step into a world of possibilities:
Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.
Company:Cherokee Nation Entertainment
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.