EBHV - Family Support Specialist (Chattanooga)

Job description

Description

Tennessee Voices Inc. is Tennessee's collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability. Our model works because it's whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.

Summary: Family Support Specialists (FSS) in the Healthy Families TN program are responsible for building trusting relationships with families and utilizing this connection to support families in identifying strengths and barriers, accessing resources, and obtaining the knowledge and skills to achieve their goals. FSSs are focused on the health and well-being of parents and their children, and they serve families individually in their homes and in group settings.

Essential Duties & Responsibilities:

Responsible for fulfilling all duties related to emergency preparedness, evacuation, and client safety, including support of individuals who may not be capable of self-preservation, in accordance with TN Voices Employee Policies and TN State Department regulations and CARF Standards.

Provides intensive, long-term home visiting services to parents according to Healthy Families of America (HFA) and Healthy Families Tennessee (HFT) guidelines

Conduct family assessments and screenings, develop individual family service plans and provide brief interventions, solicit community referrals, advocate on behalf of families and follow-up as needed

Prepares and implements individualized curriculum from available materials focusing on parent health and wellness, child health and development, positive parenting skills, educational and vocational achievement, and life skills

Provides supportive services to participants, while also increasingly encouraging families to utilize more informal and community resources

Maintains flexibility in order to schedule home visits at times that are convenient for the family

Conducts outreach and regularly participate in engagement activities

Maintains regular and reliable attendance while accurately recording and managing time keeping records to ensure seamless operations and contributions to team productivity

Upholds and promotes the organization's values, mission and ethical standards in all interactions and decision-making processes to foster and a positive and principled workplace culture

Maintains an overall home visiting caseload as determined by HFT and contract guidelines

Acquires and maintains Infant Mental Health Endorsement

Keeps all documentation up-to-date and accurate, including electronic web-based records and paper records

As a member of the team, plans, develops, and implements groups/activities/events at times that work best for program participants

Participate in weekly reflective supervision, staff meetings, trainings, program evaluation activities, and workshops

Assists with child abuse prevention month activities

Participates in major fundraising events benefiting TNV, community awareness events that promote the agency and programs, and program activities of the organization no matter the individual role

Represents the agency at community, civic or other public functions and attend quarterly site visits

Participates in agency ad-hoc committees as appropriate and needed

Perform additional duties as assigned by the supervisor or leadership.

Qualifications: Experience working with or providing supportive services to young children and families

Experience and humility to work with a culturally diverse population; Demonstrated acceptance of individual differences and practice of inclusion

Ability to establish trusting relationships and utilize basic supportive skills

Ability to approach families from a strengths-based and family-centered service model

Knowledge of infant and child development and parent-child attachment principles

Awareness of the needs of low-income and multi-stressed families

Ability to learn and integrate new concepts into teaching/coaching, material related to service delivery

Willingness to engage in building reflective capacity (e.g., capacity for introspection, communicating awareness of self in relation to others, recognizing value of supervision, etc.)

Ability to maintain professional boundaries while providing supportive services

Willingness to work non-standard business hours as needed and scheduled

Ability to be a self starter and practice effective time management, and work without close supervision

Strong written and verbal communication skills and ability to collaborate as part of a team

Microsoft Office, email, internet; Must be able to meet documentation requirements

English/Spanish bilingual preferred

Minimum of a High School diploma

Core Competencies: Establishes and maintains strong, trusting relationships with families through consistent, respectful, and strengths-based engagement; supports family voice, choice, and self-determination.

Applies knowledge of infant mental health, child development, attachment, and family dynamics to support parent and child health, safety, and overall family well-being.

Provides high-quality, long-term home visiting services in alignment with Healthy Families America and Healthy Families Tennessee guidelines; conducts assessments, develops service plans, and delivers individualized interventions.

Assists families in identifying needs, accessing formal and informal supports, and strengthening natural support systems; advocates for families and follows up on referrals as needed.

Maintains accurate, timely documentation; manages caseload and scheduling demands effectively; adheres to confidentiality, HIPAA, ethical standards, and HFT contractual requirements.

Engages in reflective supervision, ongoing training, and continuous quality improvement; maintains professional boundaries; collaborates effectively with supervisors, peers, and community partners.

Certificates, Licenses, Registrations: Valid driver's license, proof of automobile insurance.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull, and carry/lift up to 50 pounds. The employee is occasionally required to climb, bend, or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1+ hour(s) on a task.

Work Environment: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. The work environment includes indoor office environments or comparable spaces, families' homes and community spaces, with frequent exposure to outdoor weather when traveling to home visits and meetings. The noise level varies by sites, home visits, and meetings. The noise level in the work environment is usually moderate.

Performance Evaluation: Employees are evaluated on an annual basis. Performance Reviews are completed electronically by the employee's direct supervisor, then reviewed and approved by regional or program of leadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically.

Core Values: V.O.I.C.E.

V - Vulnerability and Integrity. We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind, honest, ethical, and clear communication. We know our strengths and share them with intention.

O - Openness and Connection . We foster belonging and celebrate one another. We promote an environment where everyone feels safe, included, and heard. We value diverse perspectives, invite honest feedback, and lead with a welcoming spirit. We celebrate our wins-big and small-and lift each other up through support, presence, and shared pride in our work.

I - Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions, feedback, and growth. We keep an open mind and heart, recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown, explore bold ideas together, and support one another across roles because shared growth moves us all forward.

C - Compassion and Hope . We lead with heart and serve with purpose. We show up with dedication, warmth, empathy, and humility. We listen with care and assume the best in others. We stay present and grounded, even when things are difficult, because we believe in the future we're building for every child, family, person, and community we serve.

E - Experience and Insight. We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy, lifted by humor, and guided by vision, we stay focused on what matters to create lasting, meaningful change.

Promotion & Advancement: To be considered for promotion to a higher position, the

employee must have met the personal and professional development requirements established by the company and must have demonstrated strong on-the-job performance. Please see your supervisor or manager for additional details.

Job Accommodations: If you need to request reasonable accommodations to perform the essential functions of this job, please contact Human Resources at

All employees are expected to uphold the highest standards of integrity and ethical conduct, comply with all applicable laws, regulations, and organizational policies (including HIPAA and confidentiality requirements), promptly report compliance concerns, and actively participate in required compliance and ethics training to support a culture of accountability and quality care

Worksite address

chattanooga, TN, 37450, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.