Education Director – Men's Apparel

Job description

The Men's Specialized Education Director is responsible for leading, developing, and executing education and training initiatives that support Dillard's Men's Stylists, Specialists, and Area Sales Managers. This role translates education strategy into impactful store-level training, coaching, and communication that builds product expertise, strengthens selling skills, drives sales performance, and elevates the customer experience. The Men's Specialized Education Director will design, launch, evaluate, and continuously improve training programs and educational resources for the Men's business, including product knowledge, tailoring, fitting, custom programs, selling strategies, trends, and customer service. The position will serve as a subject-matter expert and visionary for Men's education, proactively identifying opportunities to address evolving business needs and improve the effectiveness of learning across the organization.

Essential Job Functions

Design, launch, update, and drive all education and training programs supporting Dillard's Men's business, including developing new content from scratch and refreshing existing materials.

Develop and maintain product knowledge, trend, selling, tailoring, fitting, and customer experience education through Learner Mobile and other internal learning platforms.

Ensure educational content remains current, engaging, visually appealing, and relevant to the needs of Men's Stylists and Specialists.

Create training materials, presentations, guides, scripts, videos, digital learning modules, job aids, and other resources that support product knowledge and selling effectiveness.

Consistently innovate new ways to educate and communicate with stores through in-person, virtual, digital, and other emerging learning methods.

Facilitate engaging and effective classroom, virtual, and store-level training experiences that accommodate different learning styles and levels of experience.

Translate complex product, process, and business information into clear, practical, and actionable concepts that Stylists and Specialists can immediately apply with customers.

Analyze sales, performance, training, and other business analytics to identify stores, teams, or individuals requiring additional support and develop targeted training interventions.

Demonstrate strong business acumen and use data to evaluate the effectiveness and impact of education initiatives on sales performance, customer experience, and business results.

Collaborate closely with Men's Buyers, Merchandise teams, vendors, and other business partners to stay informed of new product launches, trends, programs, and initiatives.

Develop timely training and communication materials for new product launches, ensuring content aligns with Dillard's standards, terminology, selling strategies, and customer experience expectations.

Partner with vendors to coordinate and deliver high-quality product education, training, and presentations for Men's Stylists and Specialists.

Maintain a strong understanding of current fashion, men's apparel, tailoring, accessories, fit, lifestyle, and consumer trends and translate those trends into meaningful education opportunities.

Maintain expertise in measuring and fitting suits and shirts and provide education that supports proper fit, alterations, and customer recommendations.

Maintain expertise in Custom Express and other customizable and custom product programs, ensuring Stylists and Specialists understand processes, selling opportunities, and customer expectations.

Maintain and oversee applicable certification programs for Men's Specialists and related areas of expertise.

Partner with Men's leadership to identify practical training needs, recurring store challenges, emerging trends, and opportunities to improve business performance.

Travel to stores and other locations as needed to understand communication, training, and learning challenges firsthand and adapt programs to better support Stylists and Area Sales Managers.

Build strong relationships with Stylists, Specialists, Area Sales Managers, Buyers, vendors, and cross-functional partners to create alignment and encourage continuous learning.

Serve as a resource and subject-matter expert for Men's education, product knowledge, tailoring, fitting, custom programs, and selling strategies.

Demonstrate a growth mindset by embracing innovation, taking calculated risks, and being willing to fail fast, learn fast, and continuously improve education strategies.

Practice open and continuous communication with team members and business partners, presenting information in a clear, concise, and compelling manner.

Utilize creative and design programs, including Adobe Creative Suite, Canva, and similar platforms, to develop visually compelling training and communication materials.

Utilize internal and external reporting systems and learning technologies to support education initiatives and measure results.

Support the development of high-performing teams through education, coaching, relationship building, and continuous learning.

Knowledge, Skills & Abilities

Experience creating digital and in-person training programs

Proven success in designing content that drives sales performance

Familiar with adult learning principles and learning technologies (e-learning tools like Learner Mobile and Canva for training design)

Strong writing and storytelling ability

Experience writing educational content, scripts, and building out training materials

Strong growth mindset with a passion for innovation and continuous learning

Advanced skills in Excel and creative/design software

Ability to set and meet deadlines while balancing multiple priorities

Excellent communication, facilitation (in-person and virtual),

Analytical mindset to measure training impact

Willingness to travel and work extended hours when required

Track record of building and sustaining high-performing teams

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

Position Requirements

Basic Qualifications:

Preferred: Bachelor's Degree in Education, Instructional Design, Learning & Development, Organizational Psychology, Communications, or related field

Preferred: Master's Degree in Instructional Design, Adult Learning, or Leadership & Development

3-5+ years of instructional design, training, or leadership & development experience, ideally in retail, luxury, or fashion

Salary & Benefits

We offer a comprehensive benefits package that includes medical, vision, and dental coverage, a generous merchandise discount, a 401(k) plan with employer matching, paid holidays, vacation, and sick leave.Salary will be commensurate with education and experience.

Dillard's is an equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law.

Rules of Arbitration

I state that the information contained in the foregoing statements is complete, true, and correct. I understand that if I am employed, any misrepresentation or omission of material facts on this application is sufficient cause for dismissal. I agree that my employment is for no definite period of time and can be terminated, with or without cause, and with or without notice, at any time, at the option of either Dillard's or myself. I understand that neither the Associate Work Rules and General Policies, the Associate Benefits and Related Policies, nor any other written or oral statements by Dillard's or its representatives are contracts of employment. No employee of Dillard's other than the Chairman of the Board or the President has any authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the foregoing, and no such agreement has been made. If, at the time of termination, I am for any reason indebted to Dillard's, whether for merchandise, cash advances, withdrawals, or otherwise, I agree that Dillard's shall have the right to make the necessary deductions and withhold from any remuneration or from any reimbursement to which I may be entitled, an amount sufficient to fully cover and completely pay for all of my indebtedness to Dillard's. I also hereby agree that in no event shall Dillard's be liable for any loss or damage to my clothing or my personal property. In consideration of Dillard's agreeing to consider my Application, I agree that effective on my submission of this Application, Dillard's and I shall be entitled to the benefits of and mutually agree to become subject to Dillard's RULES OF ARBITRATION (the "Rules"). The Rules will apply to any Legal Claim which may arise out of the application process or over Dillard's failure or refusal to offer me employment. A free copy of the Rules is available A) by emailing a request for a copy to or B) by requesting a written copy of the Rules by dialing toll free .

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Worksite address

little rock, AR, 72208, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.