About this opportunity
Pathfinder Bank lists this EFT & ATM Operations Specialist opportunity in oswego, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
EFT & ATM Operations SpecialistPathfinder Bank is seeking an EFT & ATM Operations Specialist to support electronic banking operations within a community banking and financial services environment. This role supports ATM and debit card operations, electronic banking platforms, account reconciliation, and branch support, ensuring accurate processing, timely issue resolution, and reliable service for customers and internal teams.Join a team that values your expertise and your community. At Pathfinder Bank, you are more than an employee. You are a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people-first culture built on respect, development, and service.We offer:Competitive compensation and benefits, including health coverage, 401(k) with company match, and paid time offOpportunities for career growth and internal mobility within a community bankA supportive team environment focused on employee development and engagementA community-focused culture with opportunities to give back locallyPosition SummarySupports electronic banking operations with a focus on ATM and debit card processing, balancing, reconciliation, platform support, and issue resolution. Provides support to branch employees and customers related to electronic banking products, services, and platform needs.This role is responsible for maintaining accurate ATM and debit card records, balancing general ledger and settlement activity, supporting ATM network operations, investigating customer inquiries, and assisting with electronic banking platforms. Must be detail oriented, customer focused, and comfortable working with technology, financial data, and multiple priorities.Essential FunctionsBalance ATM reports, general ledgers, and offsite ATMs, including preparation of general ledger tickets, customer account adjustments, ACH settlement verification, and ATM balancingVerify debit card applications and ATM/debit card maintenance, including PIN changes, closed, lost, stolen, purged, restricted, and account change informationReview ATM and debit card setup and maintenance for accuracy within applicable systemsResearch and resolve customer inquiries and investigations, including corrections, required timelines, and maintenance of supporting documentationMaintain ATM network operations, including monitoring cash balances, recommending cash changes, ordering supplies, coordinating service calls, resetting alarms, responding to monitoring calls, maintaining key logs, and supporting ATM messagingAssist branches with first-line ATM support and perform applicable first-line duties for offsite ATMs, including receipt roll replacement and machine resetsWork with the Senior EFT & ATM Operations Specialist to support new tools, maintain existing platforms, complete daily general ledger activity, review debit-related reports, and address operational issuesComplete assigned general ledger reconciliationsProvide support for electronic banking platforms, including Internet Banking and Branch CaptureOpen, monitor, and close service calls related to supported platformsProvide responsive support to branch employees and customers regarding electronic banking products, services, and operational issuesMaintain accuracy and attention to detail while adhering to Bank policies, procedures, internal controls, and applicable regulatory requirementsRequirementsHigh school diploma or equivalent3 to 5 years of banking experienceAdvanced computer skills and ability to learn electronic banking platforms and systemsStrong written and verbal communication skillsStrong attention to detail and accuracyExcellent customer service skillsAbility to research, identify, and resolve operational issuesAbility to perform balancing and reconciliation functions accuratelyAbility to manage multiple priorities and meet established deadlinesAbility to work independently and collaboratively as part of a teamProfessional communication skills when working with employees, customers, vendors, and managementAbility to travel during the workday using personal transportation as neededPreferred QualificationsAssociate degree or equivalent combination of education and relevant experiencePrevious experience with ATM, debit card, or electronic banking operationsExperience with general ledger reconciliation and settlement activityExperience supporting electronic banking platforms and related technologiesKnowledge of banking products, systems, operational controls, and regulatory requirements
Worksite address
oswego, NY, 13126, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.