About this opportunity
Crete United lists this Electrical Service Manager opportunity in easton center, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Relco, a Crete United Company, is a premier Electrical leader in the Northeast. This includes ongoing maintenance, precision repairs, and expert system design & installation. Our continued growth and partnership has created an opportunity for an Experienced Electrical Service Manager to oversee our commercial and residential service division that operates throughout the MA/RI/VT areas.
Position: Electrical Service Manager
Location: South Easton MA
Salary: $100,000-$115,000K/yr - DOE! + Excellent benefits package!
Gas card and vehicle reimbursement when limited travel is needed
Key Responsibilities
Team Management: Supervise, mentor, and lead a team of service technicians. This includes hiring, training, and conducting performance evaluations to ensure a skilled and motivated workforce.
Quality Assurance: Ensure all service work is performed to the highest quality standards, adhering to industry best practices and manufacturer specifications.
Customer Relationship Management: Build and maintain strong relationships with commercial clients, addressing their concerns and ensuring their satisfaction with the service provided.
Safety and Compliance: Promote a culture of safety among team members and ensure adherence to all safety regulations and protocols. Monitor compliance with relevant laws, codes, and industry standards.
Inventory Management: Manage the inventory of parts and supplies needed for service, ensuring adequate stock levels and cost-effectiveness.
Service Coordination: Plan, schedule, and dispatch service calls to technicians, ensuring efficient allocation of resources and timely response to client requests.
On-Call Management: Manage and implement on-call rotation including ensuring that technicians are prepared for upcoming rotations.
Sales: Work with Sales team to gather on-site information, provide feedback on technical questions and coordinate the approach on replacement projects. Also maintain consistent growth by selling new maintenance contracts and service accounts.
Training and Development: Stay updated with the latest industry trends, technologies, and regulations. Provide training opportunities for technicians to enhance their skills and knowledge.
Continuous Improvement: Identify opportunities for process improvement and implement initiatives to streamline service operations and enhance customer satisfaction.
Requirements
In-depth knowledge of commercial electrical systems, equipment, and maintenance practices.
Strong leadership and team-building skills, with the ability to motivate and inspire team members.
Excellent communication and interpersonal abilities to interact with clients, technicians, and other stakeholders effectively.
Strong problem-solving and decision-making capabilities.
Proficiency in using Electrical software, scheduling tools, and computer applications.
Knowledge of safety regulations, codes, and compliance requirements.
Business acumen and a results-oriented mindset to achieve departmental goals and financial targets.
Experience
3-5 years Electrical Service Manager experience
What We Offer
Excellent Medical / Dental / Vision insurance package
Vacation / PTO
Company paid life insurance
Long term/ short term disabliity
Great work culture with room for advancement within the Relco and Crete networks
401K
Gas card. Vehicle reimbursement
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.