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Job description
Commerce Bank Job OpportunityBuilding a career at Commerce is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us.Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.Job TitleThe main purpose of this job is to prevent and limit loss to the bank on a variety of consumer card products. This role will handle incoming customer calls and questions regarding debit, credit, and corporation cards and setup and provide maintenance related to Commerce Bank consumer card products.Essential FunctionsReview account activities, and provide reporting and product changesMinimize risk to the Bank and ensure compliance with Visa, MasterCard, and federal regulationsMonitor several centralized email boxes and various systems to respond to customer inquiries in a timely and accurate mannerProvide high touch customer service that reflects empathy and a positive attitude when responding to customer's questions and requests via phone/emailAdhere to all internal controls to mitigate riskServe as a backup to other positions in the departmentPerform other duties as assignedKnowledge, Skills & Abilities RequiredBasic knowledge of association and federal regulationsBasic analytical, initiative, independent thinking and problem-solving skillsAbility to work independently and escalate issues as appropriateMotivated and organized self-starter with strong attention to detail and the ability to manage multiple prioritiesInquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skillsAbility to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core ValuesBasic level proficiency with Microsoft Word, Excel, Teams and OutlookEducation & ExperienceAssociate's degree or equivalent combination of education and experience required1+ year banking operations experience requiredExperience within the credit/debit card industry preferred*Hybrid Schedule: In office 2 days per week**Level of role is determined by knowledge, experience, skills, abilities, and education.***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Electronic Services Specialist – Bankcard and Senior Electronic Services Specialist – Bankcard job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $19.00 to $24.50 per hour.The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.
Worksite address
kansas city, MO, 64106, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.