About this opportunity
Pride Global lists this Eligibility Specialist opportunity in phoenix, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Community Assistor – Medicaid/Eligibility SpecialistRussell Tobin's client, a health insurance company, is hiring Eligibility Specialists in Phoenix, AZ.Location: Phoenix, AZ (remote)Pay Rate: $19 - 20.85hr.FLSA Status: Exempt / NonexemptSchedule: Full-time (40+ hours per week; evenings and weekends as needed)Job Type: ContractWe are seeking a Community Assistor (Eligibility Specialist) to support Medicaid members through application renewals, outreach, and enrollment activities. This role focuses on ensuring a positive member experience, assisting with eligibility processes, and strengthening relationships with community partners.Level 1 – Eligibility Specialist (Grade 9)Conducts HEAplus application renewals with current members during interactive interviews, supporting member retention efforts.Level 2 – Senior Eligibility Specialist (Grade 10)Leads and assists in planning, developing, and organizing community outreach events and activities that drive enrollment and engagement.Key ResponsibilitiesConduct HEAplus application renewals and assist members in completing required forms and documentation.Uphold member care standards and maintain confidentiality of personal information.Build and foster relationships with community organizations and referral sources.Represent company Medicaid programs at community events and outreach initiatives.Communicate complex processes in a clear, step-by-step manner for members.Maintain professional relationships with internal and external partners.Submit required reports and summaries on processed applications.Maintain a secure, private workspace for handling member information.Perform additional duties as assigned.QualificationsRequiredExperience (Level 1):1 year of telephonic customer service experience1 year of experience in outreach, marketing, or community relationsExperience (Level 2):1 year of telephonic customer service experience3 years of experience in outreach, marketing, or health plan servicesEducation:High School Diploma or GEDLicenses:Valid Arizona Driver's License with an acceptable driving recordPreferredExperience with AHCCCS/Medicaid, CHIP, health promotion, social services, or related fieldsBilingual in English and SpanishSkills & CompetenciesStrong customer service and communication skills (verbal and written)Ability to multitask and manage time effectively in a fast-paced environmentProficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)Strong interpersonal, organizational, and presentation skillsAbility to work independently while meeting deadlines and performance goalsUnderstanding of Medicaid and Medicare regulations and guidelinesComfortable working evenings and weekends as neededAbility to lift up to 25 poundsThis is a full-time position requiring at least 40 hours per week, plus additional hours as needed.A dedicated, private work area is required to ensure confidentiality of sensitive member information.Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.For workers in the United States, PrideGlobal and its affiliates offer eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.Equal Employment OpportunityPrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Fair Chance EmploymentPrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.AccommodationsWe are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates
Worksite address
phoenix, AZ, 85001, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.