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Job description
Eligibility Technician 2This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply. Welcome to the Department of Health. We'd be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today. This Position Is Open To Alaskan Residents Only. Please check out the residency definition to determine if you qualify.What you will be doing: As an Eligibility Technician 2 (ET2), you will be part of the statewide Public Assistance Eligibility Team. Eligibility Technician 2s maintain case management and daily workflow while assisting the public. Working together, we will help Alaskan families, the elderly, and other individuals in need reach higher levels of independence and self-sufficiency through in-person service or a virtual call center, and connecting them to a variety of public assistance programs our agency provides.Tips for Success in This Position:Computer Skills: Most tasks are computer-based, so good typing skills (30 words per minute or more) and strong data entry abilities are recommended.Technical Proficiency: Familiarity with using the internet, toggling between browsers, managing multiple computer screens, and a working knowledge of Microsoft Suite and its components are beneficial.Public Interaction: This role involves extensive contact with the public. Being empathetic while explaining the need for information or determining benefits is highly recommended.Our organization, mission, and culture: The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve. We honor cultural, geographic and economic diversity and seek community involvement in our decisions and service delivery.The benefits of joining our team: The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in your career growth and advancement opportunities within our division. We provide a competitive benefit package, flexible work schedules, and job stability.The working environment you can expect: This position is located in Ketchikan, Alaska. The Ketchikan office is located at: 2030 Sea Level Dr. Suite 301, Ketchikan, AK. 99901. This position joins a statewide eligibility workflow team in local Public Assistance offices across the state.Are you someone who enjoys taking on challenges with rewards while assisting the public through excellent customer service? If so, we would like to invite you to apply to join one of our dynamic teams at the Division of Public Assistance. Working with us offers a unique and ever-changing experience that is both challenging and rewarding. We aim to serve Alaskans better.Who we are looking for: The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:Attention to Detail: Is thorough when performing work and conscientious about attending to detail.Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.Listening: Receives, attends to, interprets, and responds to verbal messages and other cues such as body language in ways that are appropriate to listeners and situations.Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.Minimum Qualifications: One year of entry level experience as an Eligibility Technician 1 with the State of Alaska; OR One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations. Substitution: Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).Additional Required Information: At the time of the interview, please provide the following:Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.Current performance evaluation, if available.A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications and competencies, if not already provided in the application.If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.The State of Alaska does not provide VISA Employer sponsorships.This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database, you MUST use a Workplace Alaska online or hard-copy application to apply successfully.Questions regarding the application process can be directed to the Workplace Alaska hotline at (toll-free) or . If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the 'governmentjobs.com' domain.The State of Alaska is an equal-opportunity employer.Benefits: Careers with the State of Alaska offer MANY benefits. The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits.Insurance Benefits: Health insurance, which includes employer contributions toward medical/vision/dental. The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information. Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit).Optional Insurance Benefits: Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents), Long-term and short-term disability, Accidental Death and Dismemberment, Long-term care (self and eligible family members), Supplemental Survivor Benefits. Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses.Retirement Benefits: Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS). Matching employer contribution into a defined contribution program (new employees). Employer contribution into a defined benefit or defined contribution program (current employees). Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security. Option to enroll in the Alaska Deferred Compensation Program. Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options.Paid Leave & Other Benefits: Personal leave with an accrual rate increase based on time served. Twelve (12) paid holidays a year.
Worksite address
ketchikan, AK, 99901, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.