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Job description
Zoom is seeking a Technical Account Engineer for our Elite team. You will be the primary technical expert and escalation point for complex voice, video, and UC challenges, partnering with engineering, Client Services, TAC, and Sales to diagnose issues from first report through resolution.
You will use log analysis, packet captures, and SIP traces to troubleshoot and resolve escalated problems, maintaining deep product knowledge and ensuring key customers stay connected.
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Worksite address
boise, ID, 83708, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.