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Job description
Company Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description
This job is responsible for achieving goals through coding and/or metadata management, support and technical direction for platforms and operations working under guided supervision when needed. Key responsibilities include interacting with managers and partners to identify, research, analyze and resolve complex problems or to develop significant process enhancements. Job expectations include translating business needs into technical requirements for supported platforms, working independently with direction.
This job is responsible for achieving goals through coding and/or metadata management, support and technical direction for platforms and operations, providing input into the design. Key responsibilities include interacting extensively with managers and partners across the enterprise to identify, research, analyze and resolve complex problems or to develop significant process enhancements. Job expectations include translating business needs into technical requirements for supported platforms and ensuring all systems support conform to business needs and specifications.
The Email Channel Manager role is responsible for executing marketing and servicing email campaigns within Bank of America's Email Channel. We seek a proven leader who can manage the execution of campaigns and project work as well as think strategically in a highly regulated, critical, and visible channel. This candidate should be able to lead cross‑functional work teams and work independently and in large group settings, as well as handle multiple assignments concurrently. This candidate will also be responsible for detailed review of email accuracy throughout the execution process.
Required Qualifications
Project and relationship management experience
Email execution experience
This candidate should be able to work well independently and in large group settings, as well as handle multiple assignments simultaneously.
Must have excellent organizational, analytical, verbal, and written skills
Demonstrated ability to identify opportunities for innovation and continuous improvement
Ability to communicate challenges and successes clearly and foster positive working relationships
Proficient in MS Office Products - especially Excel and PowerPoint
Proven ability to audit and perform quality control tasks
Ability to multi‑task and proactively timelines
Desired Qualifications
Knowledge of html rendering issues preferred
Experience with Salesforce Marketing Cloud
Skills
Attention to Detail
Collaboration
Problem Solving
Recording/Organizing Information
Solution Delivery Process
Active Listening
Data Collection and Entry
Oral Communications
Technical Documentation
Technical Strategy Development
Analytical Thinking
Data Quality Management
Decision Making
Project Management
Written Communications
Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
Shift
1st shift (United States of America)
Hours Per Week
40
Pay Transparency details
US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150)
Pay and benefits information
Pay range
$86,200.00 - $120,400.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.