Emergency Department Hospitality Partner - Full Time - Day

Job description

Job Responsibilities

The Emergency Department Hospitality Partner serves as a representative of Hackensack Meridian Health Patient Experience, Food & Nutrition, and Environmental Service departments inside the hospital's Emergency Department. The primary focus of the ED Partner is to be the key liaison of support services within the Emergency Department. He/she is responsible for maintaining a clean, comfortable, and welcoming environment in the ED waiting areas, public restrooms, and Admit Pending Units. In addition, he/she is responsible for monitoring and serving meals provided to patients in the Emergency Department. To ensure patient satisfaction, he/she will also interview/round on patients to discuss these key service lines. The ED Partner will greet customers upon entry, consistently police areas inside the ED, tidy/sanitize areas after visitors' departure, declutter hallways and patient areas, monitor supply levels and pantry stock, and restock or replenish as needed. This position has a strong focus on Customer Service and communication skills, and requires a demonstration of professionalism and empathy in a sensitive environment. The ED Hospitality Partner must develop and maintain close relationships with clinical staff and the Nursing Operations Manager within the Emergency Department. This would include assisting in decluttering the Emergency Department (beds/stretchers, linen, etc.).

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.