About this opportunity
YDU JC Air Cond & Ref Inc.- Dubai lists this Emergency Dispatch Operator opportunity in kansas city, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
Customer Service Agents and/or Dispatchers are needed. Starting at $14–$16 hourly based on experience. The position includes a built‑in promotion program allowing up to two raises within the first six months and a completion bonus program offering three bonuses in the first year.
Responsibilities
Serve as an Emergency Dispatch Operator, monitoring alarm signals and responding to alarms per instruction screens.
Place outgoing calls to verify alarms, dispatch appropriate authorities and notify responsible parties.
Document incidents and responses accurately in the system, ensuring all required steps are followed.
Participate in a five‑week training program and complete associated coursework.
Attend training classes from 1:00PM to 9:30PM CST, Monday–Friday for four weeks.
Adhere to performance monitoring and training milestones to become a successful Emergency Dispatch Operator.
Qualifications
Must be at least 18 years old.
Available for multiple shifts; day shifts are available.
Minimum six months of customer service experience; one year or more call‑center experience preferred.
High school diploma or GED preferred.
Excellent communication skills and ability to type 20–25 words per minute.
Basic knowledge of computer applications, strong problem‑solving, organizational, and work‑ethic skills.
Ability to work efficiently under pressure.
Bilingual speakers of Spanish and English are welcome.
Training & Benefits
Five‑week paid training program.
Automatic enrollment in the Completion Bonus Program (three bonuses in first year).
Promotion program with potential raises during the first six months.
Full‑time daytime shifts available.
Johnson Controls International plc. is an equal‑employment opportunity and affirmative‑action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
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Worksite address
kansas city, MO, 64101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.