About this opportunity
Intermountain Health lists this Employee Assistance Program Service Coordinator opportunity in provo, Utah. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Hybrid Work
EAP - Provo
Employee Service Center
Full time
R
Job Description:
EAP Service Coordinator is responsible for the smooth functioning of the counseling schedules as well as coordinating services within the multi-state IEAP provider network. This position effectively handles urgent and intense calls to support clients and clinicians and manages vast program service needs and support.
Location: Provo EAP office
Hours: between 8-5:30 M-F
Monday-Thursday in office; Friday are remote.
preferred candidates who have experience working in customer service or healthcare
Essential Functions
Triages and effectively manages incoming calls for urgency, intensity, and service request; supports client in the moment and efficiently directs calls the appropriate EAP resource
Maintains a complete knowledge of system wide program procedures and logistics across multiple offices and services provided across various states
Manages scheduling for multiple internal clinician's schedules
Provides administrative support to clinical staff while creating an outstanding customer service experience as the first point of contact with EAP
Knowledge of IEAP external provider network. Directs requests for counseling services within IEAP provider network across multiple states, and knowledge regarding how to access; ensures clients understand the process of working with those providers in the provider network
Coordinates routine and non-routine projects that may include tasks such as gathering data, in-depth research, creating spreadsheets or databases to compile data, creating, and running reports, reviewing, and summarizing data, and tracking large amounts of information
Maintains complex files and records
Skills
Computer Literacy
Accountability
Decision Making
Prioritization
Scheduling
Detail-Oriented
Facilitation
Group Problem Solving
Office Administration
Interpersonal Communication
Qualifications
Ability to manage sensitive and often highly emotional incoming calls while maintaining professionalism.
Critical thinking and problem-solving skills.
Excellent customer service skills.
Experience in an office setting or working in a clerical position with customer service, keyboarding, and data entry responsibilities.
Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills.
Preferred Qualifications
Bachelor's Degree from an accredited institution. Degree will be verified.
Experience working in EAP or healthcare setting.
Physical Requirements
Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
Location:
EAP - Provo, Employee Service Center
Work City:
Provo
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$20.35 - $30.97
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here ( .
By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.
Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.
To find out more about us, head to our career site here ( .
Sign up for job alerts! Click 'sign in' at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.
Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact or email . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.
Intermountain Health's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (
The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.
All positions subject to close without notice.
Thanks for your interest in continuing your career with our team!
Worksite address
provo, UT, 84605, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.