About this opportunity
Kapnick Insurance lists this Employee Benefits - Account Manager, Small Group opportunity in caledonia, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Founded in 1946, Kapnick Insurance is an independent insurance advisory firm with Michigan roots and a global reach. Our 180+ colleagues provide expert guidance and creative problem solving pertaining to business insurance, risk solutions, employee benefits, worksite well-being, and personal insurance to a vast and diverse base of clients worldwide. For over 75 years, companies and individuals have looked to Kapnick as a trusted advisor, providing solutions that protect their operations and employees.
Founded in 1946, Kapnick Insurance is an independent insurance advisory firm with Michigan roots and a global reach. Our 180+ colleagues provide expert guidance and creative problem solving pertaining to business insurance, risk solutions, employee benefits, worksite well-being, and personal insurance to a vast and diverse base of clients worldwide. For over 75 years, companies and individuals have looked to Kapnick as a trusted advisor, providing solutions that protect their operations and employees.
Account Manager
This Account Manager Position Works With Small Businesses In Our Employee Benefits Division. They Are The Primary Point Of Contact In Managing The Day-to-day Service Requirements Of Our Clients. The Account Manager's Essential Functions Include:
Promptly identify and resolve all client issues (administrative, billing, claims) in a timely manner
Maintain client account information in Kapnick’s agency management system in accordance with established procedures
Consult with Client Executive or Account Executive on a regular basis
Review and prepare renewal proposals for clients
Coordinate renewal confirmation materials and open enrollment packets for clients, including required carrier documents and customized client employee communication materials
Oversee the submission of group applications to insurance carriers and assist with the implementation process of client's policies
Act as client's liaison to other service departments within our benefits division
Monitor and manage voicemail, incoming mailboxes, outlook, and activities in accordance with agency service standards
Attend and participate in department meetings, team meetings, and training sessions as required
Facilitate plan document creation or amendments using internal or external resources
Document client renewal decisions, plans and final rates in the agency management system
Requirements
To be considered for the Account Manager position, you should have:
1-2 years of Employee Group Benefit experience: Preferred
2-3 years customer service experience
Associates or Bachelor's Degree (preferred)
Strong interpersonal and communication skills (written and verbal)
Strong attention to detail
Organization skills
Like to solve problems
Able to manage multiple priorities simultaneously
What's in it for you?
A team-based approach to client management
Full benefits package
11 paid holidays including your birthday!
Competitive Salary
Profit sharing (after a year of service)
Bonus potential
A caring workplace culture that has something for everyone
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Worksite address
caledonia, MI, 49316, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.