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Job description
Description
The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lanes. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position’s responsibilities fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager also will work reactively on crisis‑oriented situations that typically can only be successfully addressed under severe time constraints. The individual will work reactively on employee relations issues that may arise at a single station, within a specific geographic region, or network‑wide. Balancing time between projects and crisis‑response is a critical component for success in the position.
The Employee Relations Manager will possess employee relations expertise, excellent judgment, and highly‑developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager, capable of independently owning large‑scale, network‑wide projects. The Manager will quickly become an important “source of truth” regarding whether the organization is meeting its core values and principles.
The role will cover the Southern California region supporting the last mile of Amazon delivery services. This position will support sites across one or more operational regions so comfort with travel is key. The successful candidate must be capable of significant domestic travel, sometimes with short notice, up to 50% of the time. This position is also RTO required, but open to location throughout US.
Key job responsibilities
Detect and Mitigate Risks: Apply employee relations expertise to successfully identify trends, gaps, and challenges; execute solution‑focused strategies and programs to mitigate risks
Crisis Management: Work reactively on crisis‑oriented partner issues under time limitations while exercising excellent judgment
Project Management: Independently own large‑scale, network‑wide projects delivered on time that improve frontline partner experience
Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
Communicate Effectively: Rapidly produce high‑quality written communications that concisely analyze problems and recommend solutions; design and deliver highly‑engaging training sessions
Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
Work at Scale: Launch and manage sustainable mechanisms for entire networks
Basic Qualifications
7+ years of employee relations, labor relations, or labor/employment law experience
Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
Experience supporting large hourly workforces
Experience analyzing and using metrics to identify improvements in employee
Bachelor's degree
Preferred Qualifications
Advanced degree, JD, or other specialized training in labor/employee relations
Experience building and launching programs that measurably impact positive engagement
Works well in a fast‑paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change
Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
Excellent communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills
Solid sense of accountability, high‑quality judgment and sound decision‑making
Ability to handle confidential information and escalate issues when appropriate
Ability to quickly connect with people across a wide variety of cultural and socio‑economic backgrounds
Fluency in multiple languages
Previous experience managing operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.