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Job description
Transport CoordinatorExperience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. The Transport Coordinator is responsible for the facilitation of medical transport for all HCA Healthcare facilities through dispatching of medical transport assets or coordination of third-party vendors. The position collects clinical information related to patient transport requests and facilitates the patient's movement by matching the patient's clinical needs to the appropriate resource with capability. The Transport Coordinator will collaborate with other areas of the Patient Logistics Center (PLC) and facilities regarding patient needs for medical transportation. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.General Responsibilities:Receive medical transportation requests and coordinate transport through third-party vendor coordination and dispatch of medical transport assetsUse technology tools to document patient information, dispatch medical transport assets, and monitor transport progressRespond to phone calls with a sense of urgency and demonstrate good customer service skillsReceive and maintain EMTALA education to prevent and identify risk to facilityEstablish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programsEnter and supports data entry for accurate monitoring and reporting on all key indicators related to calls, admissions and transportsEnsure patient rights and confidentiality are maintainedParticipate as an active and collaborative member of the multidisciplinary teamParticipate in monthly staff meetingsDeal effectively with dissatisfied customers and escalate cases to leadershipComplete additional duties as assignedKnowledge, Skills, and Abilities:Possess good communication skills and cooperate positively with team membersAbility to comfortably use multiple computer-based programs and applications, often simultaneouslyAbility to take initiative and act on multiple tasksAbility to demonstrate good judgment, use critical thinking skills, and follow proceduresProficient and understands medical terminologyKnowledge of basic hospital and transportation services with markets the PLC is servingAbility to channel concerns appropriately and to function calmly in stressful situationsEducation:High School Diploma or GED requiredAssociate degree or higher preferredExperience:Prefer experience in a healthcare setting (Acute Hospital, Outpatient Clinic, etc.)Prefer experience in call center/communications or dispatch centerEMT Certification preferredBenefitsHCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine servicesWellbeing support, including free counseling and referral servicesTime away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absenceSavings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counselingEducation support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of NursingAdditional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discountsLearn more about Employee BenefitsNote: Eligibility for benefits may vary by location.Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."There is so much good to do in the world and so many different ways to do it." - Dr. Thomas Frist, Sr. HCA Healthcare Co-FounderIf you find this opportunity compelling, we encourage you to apply for our Transport Coordinator opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Worksite address
jacksonville, FL, 32201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.