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Job description
EMT Service SpecialistProvides current and accurate college-wide information support and responds to inquiries from current and prospective students and the public regarding Public Safety Center of Excellence (PSCoE) and Emergency Medical Technology (EMT) programs, services, deadlines, and procedures. Evaluates student transcripts for specific program admission requirements and verifies eligibility for entrance into program. Enters data into the student record system.Duties and ResponsibilitiesResponds to inquiries from current and prospective studentsAssists students with registration processing; manual and self-serviceAssists students with processing of various forms and college paperworkAnswers telephone, provides basic program information, and directs calls.Greets visitors to the office and provides information or directs them to appropriate party. Mails out requested course and program collateralMaintains updated program materials and application packets for the EMT programsRepresents Public Safety Center of Excellence and EMT programs at Open Houses and other on- and off-campus recruitment eventsFiles documentation and maintains student recordsUses scanning technology to update electronic filesAnticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfactionAssists with full-time faculty workloadsRepresents the department at the summer bidding for full-time faculty membersServes as a liaison between various programs within Public Safety Center or Excellence and Emergency Medical TechnologyPerforms other duties as assignedRequired Qualifications Education and Experience/TrainingAssociate DegreeTwo (2) years of equivalent full-time customer service experience in a secondary or post- secondary educational settingKnowledge, Skills and AbilitiesExcellent verbal and written communication and ability to effectively community with individuals at all levelsStrong presentation skillsSkills in keyboarding; basic math and grammar, and basic level word processing (MS Word)Excellent customer service skills and proven ability to develop and sustain productive customer relationshipsStrong organizational skillsAbility to recruit studentsValid Ohio driver's license and ability to meet the College insurability requirementsMust have sensitivity to respond appropriately to the needs of the communityPreferred QualificationsEducation and Experience/TrainingExperience in Banner navigationExperience working in a higher education environmentExperience marketing programs to studentsKnowledge, Skills and AbilitiesProficiency in MS Excel, MS Outlook, MS Access and MS PowerPointWorking Conditions/Physical DemandsMust be able to occasionally stand; and lift up to ten (10) pounds without assistance. Must be able to frequently sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Special vision requirements include ability to adjust focus. Must be able to work in an environment with a moderate noise level.This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 08. Full-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions. Target Hiring Rate: Minimum salary $51,400/annuallyIf hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
Worksite address
cleveland, OH, 44101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.