About this opportunity
Airbnb lists this Enablement Tooling Lead (contract) opportunity in san francisco, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.
Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
Our community is based on connection and belonging.
Our creativity allows us to imagine new possibilities for people.
Our responsibility is to all of our stakeholders.
It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
Job Overview:
We are seeking an Enablement Tooling Lead (Contract) to drive the formulation and execution of our enablement tooling strategy and support critical tooling initiatives across Scaled Enterprise Operations.
This role will serve as the primary enablement partner to Supply Tech, ensuring that all tooling launches are supported from enablement with strong change management, training, and adoption strategies.
The contractor will also play a key role in optimizing our enablement tech stack (e.g., Highspot, Gong, Articulate, Synthesia), with a focus on unlocking real time and AI-driven insights and delivering real-time, actionable guidance to the field.
Why This Role Matters
This role addresses two immediate and critical gaps:
Tooling Roadmap Enablement Support
We currently lack dedicated support to partner with Supply Tech on enablement needs tied to the tooling roadmap, resulting in:
Fragmented rollout processes
Gaps in training and field readiness
Reactive, unsustainable execution
This role will ensure structured, scalable enablement for all major tooling launches.
Enablement Tools Optimization & Value Realization
We have multiple enablement platforms in place, but no clear owner to:
Drive a cohesive tooling strategy
Maximize usage and adoption
Leverage AI capabilities to deliver real-time insights
This role will focus on practical optimization and activation of existing tools, ensuring we translate investments into measurable field impact.
Key Responsibilities
Tooling Enablement & Execution
Partner with Supply Tech to support the enablement of all major tooling initiatives
Lead end-to-end enablement for tool rollouts (e.g., telephony, workflows, AI tools)
Develop and Execute
Training programs
Field readiness plans
Change management strategies
Primary Stakeholder Partnership
Act as the dedicated enablement point of contact for Supply Tech
Embed enablement into the tooling lifecycle (design launch adoption)
Ensure alignment between product, enablement, and field teams
Enablement Tools Optimization
Assess and optimize usage of existing platforms (Highspot, Gong, Articulate, Synthesia, etc.)
Identify Quick Wins to Improve
Adoption
Content accessibility
Field effectiveness
Drive standardization across tools and workflows
AI & Real Time Insights Activation
Partner with stakeholders to leverage AI capabilities across enablement tools
Help operationalize real-time insights and recommendations for the field
Support development of feedback loops between field performance and tooling
Knowledge Management
Improve structure and usability of knowledge and content systems
Easily discoverable
Actionable and relevant
Continuously updated
Establish lightweight governance for content quality and consistency
Qualifications
Experience
5–8+ years in Enablement, RevOps, Sales Ops, or Tooling Enablement roles
Experience supporting or implementing enablement tools and platforms
Proven ability to partner with technical/product teams
Skills
Strong execution and project management skills
Comfortable operating in technical environments (tool integrations, workflows, data)
Familiarity with enablement platforms (e.g., Highspot, Gong, LMS tools)
Exposure to or interest in AI-powered enablement solutions
Hands‑on, builder mindset with ability to operate in ambiguity
Strong cross‑functional collaboration and stakeholder management
Focused on delivering practical, scalable outcomes quickly
Success Metrics (Contract Period)
Successful enablement delivery for all priority tooling launches
Improved adoption and usage of core enablement platforms
Reduced friction in tool rollouts and field readiness
Clear progress toward activating AI-driven insights for the field
What This Role Will Deliver (First 6 Months)
Structured enablement support model for Supply Tech roadmap
Playbooks for tooling rollout (training + change management)
Identified and executed quick wins across enablement tools
Improved knowledge management experience for the field
Belonging & Accommodations
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.
Pay Rate Range: $85-$100/hr
Benefits: Medical, Dental, Vision, 401K
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Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.