About this opportunity
MediData lists this Engagement Director (Remote) opportunity in workfromhome, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Location
This is a hybrid remote/in-office role.
About the Team
Responsible for the overall relationship management of client accounts and day to day activities. Responsible to ensure that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources. At the director level, the individual performs proactively and autonomously, leading large and complex projects and programs. The role includes owning, deepening and expanding customer relationships through participation in client governance structures. This can involve acting as the primary escalation point in which resolution of complex issues is key.
Responsibilities
Identify new business opportunities within assigned accounts
Participate in program governance, and manage the overall professional services relationship
Identify process improvements and drive strategy
Effectively collaborate with internal and external resources to achieve project objectives
Lead large, complex projects and/or clients, which may include a program of projects
Lead project delivery to ensure that all deliverables are tracked and that documentation is current
Manage client expectations and communications, and ensure overall client satisfaction
Manage project scope and financials including forecasting, project budget, and accuracy of invoicing
Create and maintain accurate and current project documentation
Raise and track work requests to other departments
Document minutes/action items during client and internal meetings; conduct appropriate follow-up
Manage issues and risks driving appropriate resolution and mitigation
Provide proactive communication to all stakeholders
Assure compliance with Medidata's standard project management methodologies, quality management system
Support development of sales orders and change orders
Deliver workshops and lead client meetings
Coach and train new and junior team members
Qualifications
Demonstrate a track record of working independently in an advisory capacity
Ability to anticipate and mitigate complex issue and risks thus minimizing escalations
Ability to mentor other team members and serve as a team leader
Ability to identify and suggest improvements which increase the value proposition for Medidata and the client
Knowledge of Medidata (or similar) products commensurate with requirements of the specific role
Possess a solid understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technology
Demonstrate strong verbal/written communication and organizational skills
Exhibit time management skills along with strong collaboration and teamwork
Experience in leading project teams and meeting project timelines
Self‑motivated and able to assume responsibility in a professional manner
Demonstrate strong computer skills
Experience with the MS Office suite and/or other current software technologies
Experience with creating and delivering presentations
4-year college degree or equivalent (analytic discipline a plus) preferred
Minimum of 8 years experience in clinical/biomedical and/or software development environment preferred
Travel expectations up to 20%, domestic & international
Benefits
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non‑sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.
Equal Employment Opportunity
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non‑discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
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Worksite address
workfromhome, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.