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Job description
We are seeking an experienced Engagement Manager to lead and manage all aspects of client engagements in the Germantown, MD region. This role requires a strategic thinker with a deep understanding of telecommunications business (satellite, wireless, mobile), strong client management skills, and the ability to drive cross-sell and upsell opportunities.
Key Responsibilities
Strong consulting (problem solving) and engagement execution experience at Program levels with ability to scale up to Executive levels as needed
Serve as the primary point of contact for assigned clients, building strong relationships and understanding their business needs and technical challenges.
Oversee the delivery of IT and Engineering services, ensuring projects meet quality standards, timelines, and client expectations.
Identify and pursue cross-sell and upsell opportunities to expand the range of services provided to each client.
Collaborate with technical teams and subject matter experts to develop tailored solutions that address client challenges and align with their strategic goals.
Conduct regular status meetings and executive business reviews to ensure transparency and alignment.
Monitor account health and proactively address potential issues to maintain high levels of customer satisfaction.
Stay current with industry trends and emerging telecom technologies to guide clients on the latest advancements.
Work closely with internal teams to manage project budgets, timelines, and resource allocation.
Qualifications
Bachelor’s degree in Engineering, Computer Science, or a related field; or equivalent work experience.
8+ years of relevant consulting experience in mid/large tier 1/2/3 service organizations in client-facing roles within IT and Engineering with telecommunications clients.
Strong background in telecommunications, with an understanding of satellite, network, wireless, or telecom infrastructure solutions.
Demonstrated ability to manage client engagements from inception to completion, with a focus on strategic account growth.
Excellent communication and interpersonal skills, able to build trust with stakeholders at all levels.
Strong presentation, project management and organizational skills.
Preferred: Experience with Salesforce, Mobile, Digital technology stack.
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Worksite address
germantown, MD, 20875, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.