About this opportunity
QuantumWork Advisory lists this Engagement Manager opportunity in kinston, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
Based primarily in Kinston, NC, with travel to Mobile, AL, our future Engagement Manager will support a portfolio of approximately 60 consultants delivering services in IT, PMO, Production, and Supply Chain.
This is an excellent opportunity to join an account experiencing strong growth and play a key role in supporting major aerospace manufacturing operations.
Client Management & Relationship, Financial & Contract Management
Serve as the primary point of contact for the client across the engagement;
Build and maintain strong relationships with key client stakeholders;
Understand client needs, expectations, and pain points;
Anticipate client satisfaction risks and manage escalations;
Identify opportunities to expand the scope of services;
Maintain regular communication on progress, risks, issues, and decisions;
Monitor actuals vs. forecast;
Ensure accurate and timely invoicing;
Monitor POs, contracts, extensions, and scope changes;
Identify and manage gaps between contractual scope and actual delivery;
Support contract renewals and negotiations.
Delivery Management
Ensure end-to-end delivery quality across the teams;
Monitor team’s performance regarding deliverables, contractual commitments, SLAs and KPIs;
Establish and manage governance routines (weekly progress reports, internal & external meetings);
Identify and resolve operational issues;
Anticipate delivery risks and drive corrective action plans;
Ensure compliance with internal and client processes;
Drive DMIP (DM Improvement Plan) (target = +1%/yr).
Team & People Management, Staffing & Capacity Management
Lead and support the consultants;
Support recruitment and candidate selection;
Ensure effective onboarding and ramp-up;
Conduct regular performance reviews and provide feedback;
Support employee development and career progression;
Identify training and skill development needs;
Address performance, behavioral, and conflict-related situations;
Maintain employee engagement and retention;
Anticipate resource needs;
Identify capacity and skill gaps;
Coordinate recruiting, internal mobility, and resource allocation;
Anticipate backfills and transitions;
Ensure business continuity and adequate coverage.
Governance, Reporting & Performance
Establish and maintain management dashboards (SQWAL);
Prepare and lead progress reviews;
Track actions, decisions, risks, and opportunities;
Provide internal and client-facing reporting;
Drive continuous improvement initiatives.
Qualifications:
Qualifications
REQUIRED PROFILE:
Previous experience in PMO functions within an industrial environment or similar;
Proven experience leading and coordinating multidisciplinary teams;
Strong skills in project planning, monitoring, risk management, and stakeholder coordination;
Ability to thrive in complex environments and manage multiple projects simultaneously;
Highly hands-on profile with the ability to engage directly in operational issues and problem-solving;
Results-oriented mindset with strong execution and decision-making capabilities;
Experience with manufacturing processes (an asset) and continuous improvement initiatives;
Excellent communication, interpersonal, and leadership skills;
Willingness and ability to travel to Mobile, AL;
Must be legally authorized to work in the United States.
Additional Information
Why Join Scalian?
Grow your career within a fast-growing international organization and contribute to ambitious, innovative projects;
Enjoy a collaborative environment that encourages autonomy, initiative, and professional development;
Benefit from a competitive compensation package and a comprehensive benefits program, including insurance, 401K, paid sick leave, and more;
Thrive in a stimulating workplace where you can make a direct impact on the company’s growth and success.
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Worksite address
kinston, NC, 28504, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.