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Job description
Job Overview
Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise‑grade generative AI solutions and delivering them into operational use cases that matter.
We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day‑to‑day execution for customers, and ensure an incredible customer experience. This role blends program leadership, customer relationship building, technical fluency, and contract awareness, and is ideal for someone who thrives in fast‑moving, ambiguous, and mission‑driven environments.
Responsibilities
Manage customer relationships from the executive to the end user
Work with customers to scope agentic workflow use cases that Scale’s engineering team will build and that you will ultimately refine
Lead or support a cross‑functional project team to deliver on and exceed the customer’s AI/ML objectives
Lead with a “whatever‑it‑takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
Oversee onboarding and successful implementation of customer accounts
Qualifications and Experience
Technical background (computer science, economics, statistics, engineering) or equivalent professional experience
Proven track record in B2B client‑facing roles and expanding client relationships
Prior experience owning the technical implementation of solutions for the government
An active TS/SCI clearance
At least 3 years of stakeholder management or customer‑facing experience delivering enterprise‑scale applications or solutions
Track record of structured, analytics‑driven problem solving
Excellent verbal and written communication skills
Willingness to be onsite with customers up to 4 days per week in the DMV area and/or prepared to travel a minimum of 25%
Compensation
The base salary range for this full‑time position in Washington, DC is $166,400 – $249,000 USD. Compensation packages include base salary, equity, and benefits.
Benefits
Comprehensive health, dental, and vision coverage
Retirement benefits
Learning and development stipend
Generous paid time off (PTO)
Potential commuter stipend
About Scale AI
At Scale, our mission is to develop reliable AI systems for the world’s most important decisions. Our products provide the high‑quality data and full‑stack technologies that power the world’s leading models, helping enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders and U.S. government agencies to accelerate AI application development.
Equal Employment Opportunity
We are an inclusive and equal‑opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or veteran status. We comply with the United States Department of Labor’s Pay Transparency provision and are committed to providing reasonable accommodations to applicants with physical and mental disabilities.
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.