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Job description
Engagement Manager - RWD
Company: Norstella
Location: Remote, United States
Date Posted: Sep 29, 2026
Employment Type: Full Time
Job ID: R-2183
Description
Job Description – RWD Engagement Manager
About Norstella
Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.
Together, we help our clients:
Assess the market need and competitive landscape
Know precisely which drugs to prioritize in their portfolio
Find out where the launch difficulties will be before they're difficulties
Track and improve market access post-launch
By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don't just deliver information and insights. We deliver answers you can act on.
About The Position
As a Norstella RWD Engagement Manager, you will own the end-to-end success of client engagements, ensuring reliable delivery, operational efficiency, and strong client outcomes across Norstella's Real-World Data solutions. This role is centered on technical RWD knowledge, execution excellence, client relationship management, and cross-functional coordination, rather than traditional consulting or advisory work.
You will act as the primary client success owner for assigned engagements—overseeing timelines, deliverables, communications, and internal alignment to ensure clients realize sustained value from Norstella's RWD offerings. You will work closely with delivery, data, product, and client support teams to translate client objectives into executable plans, manage day-to-day operations, and drive consistent, high-quality outcomes.
This role is well-suited for a leader who thrives at the intersection of client partnership, operational rigor, RWD knowledge (Open Claims, Closed Claims, EMR data), and team coordination, and who is motivated by improving processes, scaling delivery, and enabling long-term client satisfaction and retention.
Key Responsibilities
Client Success & Relationship Management
Serve as the primary point of contact for assigned RWD clients.
Establish clear success criteria, delivery plans, and communication cadences.
Proactively manage expectations, risks, and dependencies.
Lead end-of-engagement reviews and hand-offs to Client Support.
Partner with renewal teams to support expansion and growth.
Operational Execution & Delivery Excellence
Own execution oversight for RWD engagements.
Coordinate across internal delivery, data, product, and support teams.
Ensure adherence to engagement management standards and documentation.
Maintain project tracking and reporting.
Identify and drive process and workflow improvements.
Team Leadership & Collaboration
Guide and coordinate team members across workstreams.
Support mentorship and development of junior staff.
Foster strong cross-functional collaboration.
All other duties, as assigned.
Required Qualifications
Master's degree in life sciences, data science, biostatistics, epidemiology, public health, health economics, or related field.
6-8 years of experience with hands-on RWD Analytics.
1-2 years leading RWD engagements.
1-2 years of experience coding with SQL.
Domain knowledge working with commercial, market access, HEOR and epi clients.
Experience managing multiple concurrent client engagements with life sciences.
Significant experience working with Real-World Data (Open Claims, Closed Claims, EMR data) and supporting life sciences delivery models.
Strong organizational, communication, and stakeholder management skills.
Please Note - All candidates must be authorized to work in the United States.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.