About this opportunity
SupportFinity™ lists this Engagement Manager opportunity in san francisco, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We have been quietly building the foundational layers of our Physical AI Scientist platform:
Physical AI that can operate scientific instruments with human-level dexterity.
Scientific AI that can analyze results, reason about next steps, and close the loop autonomously.
This is an incredibly ambitious mission, but we believe that a team of ambitious people with high ownership can accomplish incredible things.
The Team
We’re a team of passionate, mission-driven engineers from companies like Tesla, Amazon, SpaceX, and Neuralink. We’re collaborative and love moving fast, both with our product and on team trips skiing or go-karting!
As a team, we love nerding out about engineering and robotics — plus other topics like race cars or cooking. We like learning new things and then sharing our new knowledge with each other.
Our team is opinionated and straightforward. We don’t mind intense discussions about design tradeoffs. If we have arguments or miscommunication, we resolve conflicts quickly and empathetically.
In this role, you will
Own the customer relationship from pre-sale through post-sale, deployment, & expansion
Embed with customer teams to assess key pain points, understand scientific workflows, & identify critical requirements
Translate business objectives into a clear roadmap for deployment at our customers, mapping out milestones, dependencies, and success criteria
Dynamically move between high-level strategy and execution-level detail to plan and understand how day-to-day engineering activities map to overall goals, make complex technical trade-offs, and proactively forecast roadblocks
Operate with extreme ownership and set the pace for the team to ensure we ship on time
Design, track, and optimize customer success metrics to build the business case
Build deep relationships with executive sponsors and act as a strategic thought partner on their science and AI strategy
Develop scalable playbooks for customer engagement and integrate feedback into product development efforts
Let's talk if you have
Technical background in Bioengineering / Biological Engineering / Chemical Engineering / Computational Biology / Biological Sciences / related field
3+ years customer-facing experience in management or strategy consulting, BD in biopharma / biotech, technical deployments, or other strategic roles
3+ years of experience working in a biological research lab, across academia or industry, and technical fluency of scientific wet lab workflows
A deep interest in the life sciences and a demonstrated eagerness to learn quickly
Track record of successfully leading complex, high-stakes customer engagements that relied on fast decision-making and tight coordination internally and externally
Experience thriving in cross-functional collaboration, effectively working with teams across Engineering, Product, & Sales
Customer obsession and a passion for deeply understanding user needs and delivering impactful solutions
A bias for action, solving immediate customer challenges while also focusing on scalable, repeatable processes
Strong communicator with executive presence & relationship-building capability
Exceptional ability to translate complex technical concepts into clear business value
Excel in ambiguous environments where there is minimal structure and no playbook
Low-ego, high agency, team-first, and first-principles mindset
Past experience working at early-stage, high-growth startups.
Past experience working with robotics, hardware, or software engineers.
This position is 100% in-person, you must be able to come on-site to our San Francisco office. We offer relocation benefits for applicants who need to relocate. Travel is required, up to 25-50%.
What we offer
An opportunity to change the way that scientific research happens
Fast-paced, creative, and collaborative work environment
Significant equity ownership
401k
Medical insurance and dental Insurance
Unlimited PTO
Medra is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies. We value diversity at Medra and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
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Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.