Enhancement Department Manager

Job description

Position Summary

The Enhancement Department Manager provides leadership and oversight for the Enhancement Department, including landscape enhancements, irrigation services, landscape construction, and specialty projects. This position is responsible for the department's operational performance, profitability, customer satisfaction, safety, and employee development while ensuring projects are completed safely, efficiently, on schedule, and within budget.

The Enhancement Department Manager leads by example, develops future leaders, promotes a culture of accountability and continuous improvement, and models the company's core values.

Essential Duties and Responsibilities

Provides leadership, direction, and accountability for all Enhancement Department operations

Oversees enhancement installations, irrigation projects, landscape construction, renovations, seasonal, and specialty projects

Develop department goals aligned with company initiatives

Creates a culture of accountability, ownership, teamwork, coaching, and continuous improvement

Coaches, mentors, and develops direct reports into future leaders

Conducts regular one-on-one meetings with direct reports

Holds Production Managers, and Crew Leaders accountable for departmental expectations and performance

Promotes a positive work environment built on professionalism, communication, and mutual respect

Oversees scheduling, crew staffing, equipment allocation, and project execution

Ensures all work is completed safely, efficiently, and according to company quality standards

Monitors progress and reallocates resources when necessary

Identifies operational inefficiencies and implements process improvements

Develops, updates, and enforces departmental Standard Operating Procedures (SOPs)

Establishes performance metrics and departmental Key Performance Indicators (KPIs)

Ensures all work is performance in compliance with company standards and regulations

Develops and manages departmental annual budgets

Monitors department profitability and financial performance

Reviews job costing and production reports regularly

Ensure projects remain on schedule and within budget

Reviews labor efficiency and productivity metrics

Monitors equipment utilization and replacement planning

Approves departmental purchases within authorized limits

Reviews vendor pricing and subcontractor costs to ensure competitiveness

Identifies opportunities to improve gross profit and operational efficiencies

Review estimates for accuracy, profitability, and feasibility

Partners with Sales and Account Management on project planning and execution

Coordinates with customers, vendors subcontractors, and general contractors throughout project lifecycle

Attend customer meetings, pre-construction meetings, and job-site meetings as required

Resolves project issues proactively while maintaining exceptional customer service

Partners with Human Resources on staffing, employee relations, correction action, performance management, and succession planning

Conducts employee coaching, counseling, and disciplinary actions consistent with company policy

Ensures onboarding and training programs are completed successfully

Identifies future leaders and develops internal career paths

Creates an environment where employees receive regular feedback and recognition

Champions the company safety's culture

Partners closely with the Branch Safety Lead (BSL) to support and reinforce all company safety initiatives, policies, training, and compliance efforts

Works alongside Branch Safety Lead in the investigation, documentation, communication, and follow up of all workplace incidents in accordance with company procedures

Supports the Branch Safety Lead in identifying root causes of incidents and implementing corrective and preventative actions

Ensures compliance with OSHA regulations and company safety policies

Conducts regular safety observations while on jobsite inspections

Investigates accidents and near misses

Ensure Workers Compensation claims are reported and documented in a timely manner

Reviews safety trends and implements corrective actions

Ensure equipment is operated, transported, and maintained safely

Maintains department reports, dashboards, and operational metrics

Ensures timely submission for payroll, production reports, job documentation, and field paperwork

Reviews and approves department invoices and purchasing documentation

Maintains accurate records and project documentation

Participate in leadership meetings and strategic planning sessions

Identifies opportunities to improve systems, workflows, and operational processes

Implements Lean thinking and continuous improvement initiatives where appropriate

Encourages innovation and problem solving throughout the department

Stays current on industry trends, products, technology, and best practices

Participates in professional development opportunities and industry organization

Qualifications

Bachelor's degree in landscape management, Horticulture, Business, Construction Management, or related field preferred; equivalent combination of education and experience may be considered

Valid Driver's License and insurable on company's insurance policy

Bilingual in Spanish and English strongly preferred ( Manager is resourceful in learning/managing any language barrier without pulling others out of their lane to translate for them)

Strong leadership, organizational, communication, coaching, and problem-solving skills

Proficient with Microsoft Office and company technology/software systems

Required Experience

Minimum 8 years of progressively responsible experience in the Green Industry

Minimum 3-5 years of management experience leading multiple teams

Experience managing enhancement, irrigation, and landscape construction operations preferred

Experience with budgeting and P&L management

Experience developing supervisors and leadership teams

Experience with estimating and project management

Reporting

The Enhancement Department Manager reports to the General Manager.

Location

This position is based in Tulsa, OK and the employee will be expected to primarily work Monday-Friday and occasional weekends.

Note: This job description covers major areas of responsibility but is not comprehensive. This person will be expected to willingly accept other responsibilities and duties as assigned. Roark and HeartLand reserves the right to revise this job description at any time.

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Worksite address

tulsa, OK, 74145, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.