Job description
Position Overview
Ceresti Health is seeking motivated and compassionate Enrollment Specialists to serve as the first point of connection for family caregivers eligible for Ceresti’s Caregiver Support Program. This role blends outbound caregiver engagement, program education, and enrollment coordination to help families access critical support during some of the most challenging moments of their caregiving journey.
Enrollment Specialists play a vital role in ensuring caregivers understand the program, feel supported in their decision, and are successfully enrolled to begin receiving services. This is not a traditional sales role — it is a mission-driven enrollment role grounded in empathy, clarity, and follow-through, with clear performance expectations.
Quantitative Performance Expectations
Enrollment Specialists are measured on objective, clearly defined metrics, including:
Outbound call volume and caregiver contact rate
Enrollment agreements (“Agrees”) and completed enrollments
Conversion rates from contact to enrollment
Documentation accuracy and CRM hygiene
Timeliness of follow-up and handoffs to downstream teams
Success requires balancing productivity, quality conversations, and caregiver experience.
Why This Role Matters
For many families, the Enrollment Specialist is their first human interaction with Ceresti. Caregivers often reach us feeling overwhelmed, unsure, or skeptical. The way enrollment conversations are handled directly impacts caregiver trust, program engagement, and long-term outcomes.
Enrollment Specialists are not just enrolling participants — they are opening the door to support, education, and relief for families navigating dementia care.
Key Responsibilities
Caregiver Outreach & Engagement
Initiate outbound calls to eligible family caregivers to introduce Ceresti’s Caregiver Support Program.
Conduct thoughtful, respectful conversations that assess caregiver needs and readiness.
Clearly explain the program’s purpose, benefits, and expectations in caregiver-friendly language.
Balance empathy with confidence to guide caregivers toward informed enrollment decisions.
Enrollment & Workflow Management
Secure caregiver agreement to enroll and guide them through next steps.
Accurately document all interactions, outcomes, and notes in Ceresti’s CRM and enrollment systems.
Manage assigned leads and follow-up queues to ensure timely outreach and resolution.
Coordinate handoffs to coaches, operations, or support teams as needed.
Quality, Compliance & Collaboration
Maintain compliance with HIPAA and internal privacy standards.
Participate in team huddles, training sessions, and performance reviews.
Share insights from caregiver conversations to improve scripts, workflows, and enrollment strategies.
Support continuous improvement initiatives related to caregiver experience and enrollment efficiency.
Required Qualifications
Fluency in English.
Eligibility to work in the U.S.
Ability to work independently in a fully remote environment.
Comfort conducting frequent phone-based conversations.
Strong attention to detail and documentation accuracy.
Preferred Qualifications
Experience in enrollment, inside sales, outreach, or customer engagement roles.
Familiarity with caregiving, healthcare, or dementia-related challenges (professional or personal).
Experience using CRM systems to log calls, notes, and outcomes.
Ability to adapt messaging based on caregiver emotional state and readiness.
Experience working in HIPAA-compliant or regulated environments.
Comfort learning and navigating new technology platforms (Mac/iOS preferred).
Skills & Attributes
Empathetic, patient, and emotionally intelligent.
Confident, clear communicator who can build trust quickly.
Results-oriented while maintaining caregiver dignity and respect.
Organized, reliable, and consistent with follow-up.
Resilient and able to handle rejection without losing compassion.
Thrives in a fast-paced, evolving environment.
Job Details
Job Type: Full-time
Compensation: Competitive hourly rate with performance-based incentives
Location: Remote (ability to support caregivers across multiple time zones preferred)
Schedule: Monday–Friday (some flexibility and weekend availability may be required during high-volume periods)
Benefits
Health, dental, and vision insurance
Paid time off (PTO)
Fully remote work environment
Mission-driven, collaborative team culture
Ongoing training and professional development
Opportunity to grow into senior enrollment, training, or operational roles
#INDCER2026
Salary: $20 – $22 / hourOriginally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.