About this opportunity
Eshipping, Llc lists this Enterprise Account Director opportunity in parkville, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Full-Time Employees 10 Parkville, MO, US
3 days ago Requisition ID: 1787
Position Summary
The Enterprise Account Director will be responsible for developing enterprise customer relationships while also managing a team of direct reports.
This individual will work closely with internal eShipping support teams to develop and execute customer strategy. The Enterprise Account Director will be tasked with retention and expansion of a designated portfolio of business. This individual monitors individual and team KPIs; ensuring progress to overall Account Management goals.
Essential Duties and Responsibilities
Duties include but are not limited to the following:
Encompass the Mission! Work effectively with the eShipping teams and individuals, consistent with our Mission, Five “E” Philosophy, and Core Values.
Manage complex, functionally diverse, and nationally dispersed groups of Customers
Maintain strong relationships within the Customer organizations at the decision-maker and end-user levels; present a consistent company image to those Customers; build and maintain high levels of Customer satisfaction
Conduct a full transportation and/or technology analysis and determine the specific need(s) of potential Customers as well as set the strategy
Manage the contract renewal process
Accelerate adoption of AI through company authorized A.I. tools.
Support day-to-day operations impacting their customers
Conduct quarterly and annual account business reviews
Develop and implement strategies for account upsell growth and new modes
Develop and implement strategies to retain accounts and avoid attrition
Promote account penetration by pursuing integrations with customer systems
Manage the negotiation and closing process for each unique contract
Prepare and deliver presentations to Customers, Senior/Executive Management, and other Stakeholders
Lead and develop team of Account Coordinators/Account Managers
Drive team performance and ensure Customer satisfaction targets and team KPIs are met
Using Power BI analytics, identify & execute opportunities to improve Customer performance in various KPIs
Work with Customer to implement continuous improvement projects
Work with internal groups to review account performance and profitability
Understand TMS and Power BI and be able to train and support assigned customers.
Work internal groups on At-Risk accounts to resolve any potential problems within.
Other administrative duties as assigned
Specific Department Responsibilities
Must be available for travel 25% of the time
Required Skills and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Ability to work independently with minimal leadership oversight
Ability to develop team of direct reports and manage the day-to-day performance of direct reports
Excellent customer service, time management, and teambuilding skills
Ability to work effectively in a fast-paced environment
Ability to negotiate and close sales
Excellent oral and written communication skills; ability to understand, interpret, and explain complex and abstract issues and respond appropriately
Able to utilize sound, independent judgment and make responsible decisions and recommendations
Excellent follow-through and detail orientation
Able to effectively utilize computer programs including Word, Excel, PowerPoint and Transportation Management System
Ability to work with a variety of people and personality types
Flexibility to work extra hours as necessary to meet customer needs
Minimum Education and Experience
Appropriate industry or account management experience
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.
Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.
Work Environment: While performing the duties of this job, the employee is inside a central heat and air-conditioned office building. The noise level in the work environment is minimal.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice.
eShipping LLC is an equal opportunity employer.
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Who can apply
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