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Job description
Job Title: Enterprise Architect - Global Service & Warranty Ecosystem
Employment Type: Direct Hire
Are you a visionary enterprise architect with a passion for shaping global service ecosystems? Join a leading organization as an Enterprise Architect, where you'll spearhead the design and evolution of a comprehensive service, warranty, and support infrastructure that spans regions and stakeholders worldwide. This pivotal role combines strategic leadership with hands-on architecture development, ensuring our client delivers exceptional customer experiences while optimizing operational efficiency. Collaborate across functions such as Service, Support, Supply Chain, and IT to create scalable, secure, and interoperable solutions that meet today's complex global demands. If you thrive on translating business needs into innovative technology architectures and possess a deep understanding of service ecosystems, we want to hear from you!
Required Skills:
Extensive experience in enterprise or solution architecture with a focus on service, support, or post-sales domains
Proven expertise in designing global service or warranty ecosystems
Strong knowledge of customer support, case management, and warranty processes
Hands-on experience with ERP, CRM, FSM, and related support platforms
Proficiency in system integration, including APIs, event-driven architecture, and middleware
Strong communication skills, capable of bridging technical and executive stakeholders
Nice to Have Skills:
Working knowledge of complex multi-region environments
Experience with claims, reimbursement, and reverse logistics operations
Familiarity with data analytics, SLA reporting, and lifecycle cost analysis
Preferred Education and Experience:
10+ years in enterprise or solution architecture, specifically within service or warranty domains
Demonstrated success in architecting large-scale, multi-regional systems
Other Requirements:
Ability to work onsite in Westminster, CO
Willingness to lead architecture governance and collaborate with global teams
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Worksite address
westminster, CO, 80031, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.