Job description
At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent.
Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.
We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.
We’re growing fast and want you to be a part of it!
We're seeking an experienced and business-minded Enterprise Insurance Systems Manager to join our team. Reporting to the Sr. Manager of Enterprise Technology & Information Security, this remote role owns the insurance business systems Veracity runs on and leads the team of administrators behind them. Success is measured in business outcomes – adoption, cycle time, data quality, and customer experience – not ticket counts. They must understand the insurance business itself well enough to know when a system limitation is a configuration problem versus a workflow problem versus a compliance problem, and be able to make that call credibly with underwriting, service, and compliance stakeholders.
Key Responsibilities
Set and drive the vision for the insurance-systems portfolio – publish and maintain a 6–12 month roadmap tied to company priorities and run structured feedback loops with sales, service, operations, and marketing leaders so the systems demonstrably solve business problems
Own day-to-day administration, configuration, and change decisions within the portfolio – recommend lifecycle, vendor, and spend decisions to the Sr. Manager with clear options, costs, and impacts – and escalate cross-pillar changes or anything touching enterprise security or compliance standards
Manage, coach, and develop the admin team – set goals, run one-on-ones, and build cross-training so no platform depends on a single person, starting with AMS360
Own the systems register for the portfolio – drive adopt, expand, replace, and retire recommendations based on business value, risk, total cost of ownership, and user adoption
Run a single intake process for system requests across the three companies, with a visible backlog and priorities set against business outcomes
Own uptime, access controls, configuration standards, a change calendar with risk-based approvals, and audit readiness for the portfolio
Own renewals, license optimization, SLAs, and vendor performance reviews for portfolio vendors – negotiate with Finance and Legal support
Partner with InfoSec/GRC and the Risk Manager on least-privilege access, data handling, insurance-regulatory requirements, and SOC 2 evidence for these systems
Coordinate with the Delivery & Automation team on integrations and automation – safeguard data quality across systems and keep configuration and runbook documentation current as a standard, not an afterthought
Required to perform other duties as requested, directed, or assigned
Requirements and Qualifications
Required
5+ years owning or administering enterprise SaaS platforms – CRM, agency/policy management, or ERP class – with demonstrated accountability for business outcomes, not administration alone
2+ years directly managing people: hiring, coaching, and developing platform administrators or analysts
Track record turning competing stakeholder demands into a prioritized roadmap and shipping measurable improvements
Vendor, license, and budget management experience
Technical fluency – comfortable with integrations, APIs, reporting and data tools, and automation concepts
Clear written communication and documentation discipline
Working knowledge of the full insurance policy lifecycle and how each stage – quote, bind, endorse, renew, cancel, claims – generates data, documents, and handoffs that agency management systems must support cleanly
Familiarity with agency operations across distribution models including MGA, wholesale brokerage, retail agency, and InsurTech – and how carrier relationships, compliance obligations, and licensing requirements shape how these systems are configured
Preferred
Insurance industry experience – agency, brokerage, MGA, carrier, or insurtech; candidates who understand insurance workflows and terminology will rank first
Hands-on AMS360 or a comparable agency management system
HubSpot or Salesforce-class CRM certification
Formal change-management exposure such as ITIL or equivalent
Experience across multiple distribution models – MGA, wholesale, retail, or InsurTech – as Veracity's system needs vary meaningfully by division
Familiarity with surplus lines filing or insurance licensing workflows, or willingness to partner closely with Compliance and Licensing functions on system requirements tied to those processes
Perks
Health, dental, and vision plans
Amazing work-life balance with 4 weeks of Paid Time Off
10 Paid Company Holidays with 2 floating holidays
401K Programs with employer match
Personal assistance programs for support in a healthy personal and work life
Why Veracity?
Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:
Engage in groundbreaking projects that are reshaping the insurance landscape
Collaborate with a group of dedicated, like-minded professionals
Experience a culture that prioritizes growth and development
Compensation Range:$125k/yr - $145k/yr
We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.
If you need accommodation, please let us know during the interview process.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.