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Job description
Manage the development, implementation, and evaluation of complex networks
Manage day-to-day WAN, LAN, WLAN, Internet, and phone circuit operations
Troubleshoot communication problems and escalation issues to third-party engineering or vendor support
Manage network infrastructure including routers, switches, firewalls, wireless systems, phones, phone systems, and phone gateways
Oversee hardware maintenance, escalation, engineering, and vendor support
Manage network operations vendor support for monitoring, software and hardware support, and problem resolution
Manage network security, infrastructure patching, and cybersecurity
Design, support, and implement WAN, firewall, phone, and network configurations
Work with onsite teams to resolve remote issues and install upgrades at data centers, manufacturing plants, warehouses, and offices
Manage upgrade projects, maintain technical documentation, and plan continuous process improvement
Manage telecom and network levels of service
Design, measure, and monitor network and phone levels of service
Define and manage IT procurement standards for network services and infrastructure
Manage network operations staff and/or vendors
Troubleshoot telecommunications problems involving phones, routers, circuits, and networks
Coordinate hardware upgrades and maintenance for network systems
Recommend future network and communications strategy
Implement telecom and network projects
Engineer telecom and network solutions
Provide day-to-day support for overall network operations
Provide on-call support as needed
Perform other duties as assigned by management
Requirements
AS or BS in Computer Science or Business Management or equivalent experience
Minimum of 6-10 years related experience
Experience managing technical staff
Strong understanding of Layer 2/3 networking, routing, and switching
Familiarity with enterprise LAN/WAN environments and network automation
Strong understanding of firewalls
Broad knowledge of computer science, networking, and phone systems
Strong analytical and problem-solving skills
Good communication and organizational skills
Ability to work on-site at the Corporate office in Fairport, NY
Availability for occasional after-hours/on-call support
Core Competencies
Demonstrates expertise in managing complex network operations, including WAN, LAN, and WLAN, while ensuring network security and infrastructure integrity. Proficient in troubleshooting, vendor management, and implementing telecom and network solutions.
Highest-signal resume keywords
Network Infrastructure Management
Layer 2/3 Networking
Firewall Management
Telecom Solutions Engineering
Technical Staff Management
ATS Optimization Keywords
Hard Skills
WAN Management
LAN Management
WLAN Management
Routing
Switching
Network Security
Network Automation
Telecommunications Troubleshooting
Infrastructure Patching
Technical Documentation
Soft Skills
Analytical Skills
Problem-Solving Skills
Communication Skills
Organizational Skills
Certifications & Qualifications
AS or BS in Computer Science
BS in Business Management
Industry Keywords
Network Operations
Vendor Support
IT Procurement Standards
Continuous Process Improvement
Network Levels of Service
Tools & Technologies
Routers
Switches
Firewalls
Wireless Systems
Phone Systems
Phone Gateways
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.