Job description
THE ROLE:
This position requires daily customer, business partner and internal team interaction. Together with the regional Sales team you will be engaged in a customer’s journey from the discovery phase to the post sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engaging your peers, and moving sales opportunities towards closure are routine activities.
Due to compliance and tax reporting reasons, this position is open to candidates living in the following states: AR, AZ, CA, CT, DC, DE, FL, GA, IA, IL, IN, MA, MD, MI, MO, NC, NJ, NY, OH, OR, PA, TX, UT, SC, VA, WA, and WI
TASKS AND RESPONSIBILITIES:
Be part of a team of PreSales engineers providing excellent service to IGEL’s customers and partners
Technical contact for new customers from the discovery and qualification phase to post sales handover
Build and maintain customer and partner rapport through virtual meetings and on-site visits
Analysis of customer needs and development of technical solutions
Prepare, execute, and support proof of concepts
Take ownership of technical RFIs, RFPs and public tenders and respond in time
Adhere to the IGEL reference architecture and best practices
Become a Subject Matter Expert in a specific technology stack
Use of remote tools to demonstrate IGEL’s solutions and to assist customers in troubleshooting issues
Ensure a clear and professional communication between our teams and the customer
Execution and pro-active preparation and follow-up of technical product presentations and workshops
Demonstrate our technology at industry events and tradeshows
Promote IGEL training offerings, additional IGEL services and IGEL Certifications
Works under general supervision and may consult with senior colleagues on new projects
Latitude for independent judgement
Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership to create new technical sales strategies
Communication of customer / market requirements to the Product Management and Development
Continue education by attending training sessions and reading technical documentation
Work through technical issues at the operating system level
Manage technical issues, solutions, and sales opportunity progress by creating cases within IGEL’s helpdesk system
Manage case escalation to maintain forward movement on sales opportunities
Ability and willingness to travel as needed
EXPERIENCE AND QUALIFICATIONS:
Moderate skills with high level of proficiency
Strong written and verbal communication skills with the ability to communicate effectively with engineers, sales teams, and management
Presentation skills
A team player who is influential and builds good working relationships across all levels
Flexibility, integrity, and creative problem-solving skills are imperative to be successful in this role
Very good ability to understand and explain complex technical issues in an easy way
Ability to communicate via phone and email is required
Ability to listen effectively and show patience while working with customers, colleagues, and partners
Ability to adapt to new technologies quickly
Ability to take effective notes
Ability to multitask effectively and work under pressure
Positive work ethic
Technical skills
Minimum of four to five years PreSales Engineer experience required
Working knowledge of Linux Operating Systems preferred
In-depth knowledge of IGEL’s products and solutions, especially IGEL OS, the Universal Management Suite and the IGEL Cloud Gateway or other Thin Client/Endpoint operating systems is a plus
Working knowledge of Windows Operating Systems
Experience in Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, VMware Horizon environments
Knowledge of networking concepts, including TCP/IP, DHCP, DNS, AD, etc.
Good understanding of the solutions offered by IGEL’s technology partners
WE OFFER:
Health, dental, vision, and prescription benefits (employee premiums covered by IGEL)
11 company-paid holidays per year
18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service)
Sick time of 10 days per year, with rollover of unused days
401(k) plan with 100% company match
Paid maternity and paternity leave
Monthly home office allowance
Remote working opportunities and flexible working times, so you can combine your demanding work with your personal goals
Employee Assistance Program (EAP) and Financial Wellness tool
Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage
Wellbeing apps, including Rightway, Headspace and Wellhub
Training and development opportunities to advance your career
President’s Club for the highest performing salespeople and overachievers
An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere
A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you!
IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.
Additional information:
Please click here to access the information according to art. 13 data protection regulation (DSGVO) for applicants
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.