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Job description
Retention Specialist IThe Retention Specialist I is an entry-level role responsible for re-marketing existing clients whose policies are expiring, experiencing premium increases, or facing adverse underwriting actions. This position blends sales expertise with high-touch service execution to ensure clients remain optimally placed with the right coverage solutions. Specialists conduct reshops, present alternative policy options, and proactively identify opportunities to cross-sell additional products. The role is central to preserving client relationships, stabilizing retention outcomes, and supporting agency revenue growth.The Retention Specialist I serves as a front-line resource for clients requiring policy review, re-marketing, or cancellation mitigation. When a client is price-sensitive or impacted by underwriting changes, the specialist evaluates available carrier options, reshops the policy, and presents tailored solutions that align with the client's needs. This role requires balancing consultative sales skills with the precision and care of a service professional.Specialists follow established workflows, scripts, and compliance standards while developing deeper insurance knowledge and autonomy. They are expected to identify cross-sell opportunities that enhance coverage and contribute to agency revenue. Performance is measured through retention outcomes, productivity metrics, and the ability to deliver a positive client experience during moments of potential attrition.Job Responsibilities:Conduct outbound and inbound interactions with clients requiring policy reshops, renewal reviews, or cancellation mitigationEvaluate client needs and present alternative policy options when price sensitivity or underwriting changes occurExecute reshops across multiple carriers, ensuring accurate quoting and appropriate placementDeliver a concierge-level service experience while applying sales techniques to retain and grow accountsIdentify and pursue cross-sell opportunities that enhance client coverage and agency revenueDocument all interactions, outcomes, and next steps in agency systemsFollow established scripts, workflows, and compliance guidelinesMaintain active state insurance license and complete required trainingCollaborate with team members and leadership to meet retention and productivity goals
Worksite address
roanoke, TX, 76262, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.