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Job description
UX Designer
With a career at The Home Depot, you can be yourself and also be part of something bigger.
At The Home Depot, UX helps transform complex enterprise operations into intuitive, effective experiences. As a member of the User Experience team, you will help shape the systems, services, and workflows that power one of the world's largest retailers.
We are seeking a service design focused UX Designer who thrives in complex environments and is passionate about improving experiences across interconnected teams, processes, and technologies. You bring a deep understanding of human-centered design, service design methodologies, and systems thinking, enabling you to uncover opportunities, connect user needs with business goals, and solve meaningful problems at scale.
In this role, you will partner closely with product managers, software engineers, researchers, data scientists, and business stakeholders to design end-to-end experiences that improve how associates and customers interact with our products and services. You will actively contribute to every stage of the design process, from framing problems to synthesizing research, mapping service ecosystems, and creating future-state experiences.
This is a highly collaborative, hands-on role for someone who enjoys rolling up their sleeves and doing the work. Whether developing service blueprints, journey maps, workflows, prototypes, or experience frameworks, you are energized by bringing clarity to ambiguity and translating complex systems into intuitive, actionable solutions. You are equally comfortable in facilitating alignment among stakeholders, exploring opportunities through research and design thinking, and delivering tangible artifacts that drive decision-making and meaningful outcomes.
Through curiosity, creativity, and a strong focus on the people behind the experience, you help shape enterprise solutions that are useful, usable, and impactful.
Key Responsibilities
25% - Active Contributor in Planning and Strategy Activities - Executes on the experience vision & purpose: Combines user research outputs with OKRs of partners to clearly deliver on the vision of their experiences & drive alignment with partners in solutions on assigned product. Proactively identifies additional value across an experience domain. Leads stakeholder meetings to drive product alignment. Partners with Product, Development, other UX resources. Displays situational adaptability, is able to step in and drive change in products to better align with user needs or organizational goals. Has courage and organizational savvy to drive this change.
5% - Coaching and Mentoring - Actively refers outside talent. Coaches junior resources in UX activities. Mentors apprentices in product or workstream.
70% - Delivery and Execution - Advocates for design centered thinking inside your product. Provides UX design artifacts & tests usability of their assigned product. Leads data collection and synthesis.
Direct Manager/Direct Reports
This Position typically reports to the User Experience Manager
This Position has 0 Direct Reports
Travel Requirements
Typically requires overnight travel 5% to 20% of the time.
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be 18 years of age or older
Must be legally permitted to work in the United States
Preferred Qualifications
5-7 years of UX experience in an Enterprise or retail environment or a degree in related field
5-7 years of experience working with agile software development teams
Desire to thrive in a fast-moving environment
Demonstrated ability to initiate and self-manage complex projects
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience
4
Preferred Years of Work Experience
5
Minimum Leadership Experience
None
Preferred Leadership Experience
None
Certifications
None
Competencies
Action Oriented
Collaborates
Communicates Effectively
Customer Focus
Drives Results
Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.