Enterprise Staff UX Designer

Job description

Position Purpose:

nAt The Home Depot, UX helps transform complex enterprise operations into intuitive, effective experiences. As a member of the User Experience team, you will help shape the systems, services, and workflows that power one of the world's largest retailers.

nWe are seeking a service design focused UX Designer who thrives in complex environments and is passionate about improving experiences across interconnected teams, processes, and technologies. You bring a deep understanding of human-centered design, service design methodologies, and systems thinking, enabling you to uncover opportunities, connect user needs with business goals, and solve meaningful problems at scale.

nIn this role, you will partner closely with product managers, software engineers, researchers, data scientists, and business stakeholders to design end-to-end experiences that improve how associates and customers interact with our products and services. You will actively contribute to every stage of the design process, from framing problems to synthesizing research, mapping service ecosystems, and creating future-state experiences.

nThis is a highly collaborative, hands-on role for someone who enjoys rolling up their sleeves and doing the work. Whether developing service blueprints, journey maps, workflows, prototypes, or experience frameworks, you are energized by bringing clarity to ambiguity and translating complex systems into intuitive, actionable solutions. You are equally comfortable in facilitating alignment among stakeholders, exploring opportunities through research and design thinking, and delivering tangible artifacts that drive decision-making and meaningful outcomes.

nThrough curiosity, creativity, and a strong focus on the people behind the experience, you help shape enterprise solutions that are useful, usable, and impactful.

nKey Responsibilities:

nnn15% - Coaching and Mentoring - Leads interview exercises, determine cultural and team fits of candidates and aligns needs of the organization. Helps UX Leadership align resources to products based on skillset and cultural fit. Coaches junior resources in UX activities and mentors UX resources for career development.

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nn45% - Delivery & Execution - Provides UX design artifacts, and tests usability of their assigned product. Leads data collection and synthesis. Drives delivery in product area. Oversees delivery of other designers.

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nn40% - Leads Planning and Strategy Activities to Align Design Patterns and Testing Methods - Clearly communicates & drives value of UX within the experience. Displays situational adaptability, is able to step in and drive change in products to better align with user needs or organizational goals. Has courage and organizational savvy to drive this change. Drives UX practice across experience, domain, or group of products. Partners with Product, Development, other UX resources and business stakeholders across products to align multiple experiences in a domain. Drives vision and purpose; Combines user research outputs with OGSMs of partners to clearly articulate the vision of their experience and drive alignment with partners in solutions across products and experiences.

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n nDirect Manager/Direct Reports:

nnnTypically reports to the User Experience Manager

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nnThis Position has 0 Direct Reports

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n nTravel Requirements:

nnTypically requires overnight travel 5% to 20% of the time.

n nPhysical Requirements:

nnMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

n nWorking Conditions:

nnLocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

n nMinimum Qualifications:

nnnMust be 18 years of age or older

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nnMust be legally permitted to work in the United States.

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n nPreferred Qualifications:

nnn7-9 years of UX experience in an Enterprise or retail environment or a degree in related field

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nn7-9 years of experience working with agile software development teams

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nnDesire to thrive in a fast-moving environment

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nnDemonstrated ability to initiate and self-manage complex projects

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nnExperience bringing together multiple efforts into a cohesive end-to-end experience

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nnHelp with consistency and quality control across design work

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nnTeach/Lead/Mentor junior contributors

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nnSupport implementing existing standards and modifications such as Brand Standards and templates

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nnProvide back up and additional mentorship support to Manager as necessary

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nnSpan across multiple balanced teams to support designers

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nnProvide hands on execution of deliverables through the Product Development lifecycle

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nnIs available to attend Team ceremonies as back up support to UXD/SUXD and Manager

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n nMinimum Education:

nnThe knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

n nPreferred Education:

nnThe knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

n nMinimum Years of Work Experience:

nn5

n nPreferred Years of Work Experience:

nn7

n nMinimum Leadership Experience:

nnNone

n nPreferred Leadership Experience:

nnNone

n nCertifications:

nnNone

n nCompetencies:

nnnAction Oriented

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nnCollaborates

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nnCommunicates Effectively

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nnCustomer Focus

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nnDrives Results

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n nWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Worksite address

atlanta, GA, 30383, US

Who can apply

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